Diver Mansion

My daughter's party was May 13. The place is great for young children to have a good time, however, for a birthday party I wouldn't be a returning customer. Some of the things on the playground were broken, including the nets for "safety". Someone should be in charge of inspecting the playground for these things often, clearly that's not the case.

It's a 3 hour party. The Balloon decoration and table set up was nice. There are certain rules they have that make no sense and they have no flexibility for paying customers. After all, this is my child's birthday. For example, you are allowed to bring outside food but they don't allow any kind of food warmers for safety reasons. So how do you keep things warm? I can understand things with flame, but then why not allow electric food warmers if it'll be kept on the food station? They don't offer an alternative like maybe even keeping the food in an oven for you until it is time to serve. Why not include a waiver for things like this like other places do? So although they allow outside food for the party, indirectly you are forced to offer only finger foods or cold food options to your guests. They don't allow the party candles used in restaurants on cakes, only the traditional simple candles. Thank God I had a plan B since the food warmers were already an issue. The pizzas ordered that are included are only cheese, no other options are allowed and they can't confirm from where they're ordering it from because it's from whomever will deliver it quickest at the time of order. So pretty much, you'll know when it gets there. The pizzas also arrive super early whether you want it or not so they're kept there till you're ready and they're not kept warm.

And my biggest issue is they only allow you to set up 30min before. Initially it may seem ok because they reiterate that they help you with set up but, realistically speaking, you have to take into account that the 30min include the time you're unloading your car with all the stuff you want to set up. Including food, cake, and decorating the kids tables and cake table. The only way it is possible is that you bring help from a family or friend and that you keep it as simple as possible. Which by the way, they don't allow anyone else but the parents before the time of the party but they made an exception, I'm assuming because they saw we needed the help. We got there 40 min before and thankfully they let us in and we still finished 10min after the party "started", with help. They don't help you unload your car, thankfully, they had a Walgreens or cvs small cart to help me bring things inside, but it still took me a few trips with a toddler in the car waiting with my spouse. I spent $1500 for 3 hours. And I don't truly feel it wasn't worth it given the stress of things. And they don't offer an option to pay for an additional hour if you want which probably would of made things a lot better because everything seemed rushed. After all, kids want to enjoy the playground and you still want to make sure you're able to feed the kids and cut the cake and break the piñata. They did however have a person helping with serving throughout the party which was great but they pretty much kick you and your guests out immediately at the 3 hr mark because they need to set up for the next party. Overall a nice place but I would definitely not use them again for another party unless certain things change.