North Royalton Branch — Attraction in North Royalton

Do yourself a favor and go to the Middleburg Heights branch for storytime. Don't even bother with this branch unless your child is at least 2 or 3. They say it's supposed to be for all ages but it's defiantly not. We took our 17 month old to the family pajama storytime yesterday. My kid was the only one in pajamas so that was awkward. Right off the bat, the girl running it (Hannah) wanted the kids to sit on mats the whole time. This is impossible for a 17 month child to do. We started by singing a song with clapping and stomping. Then had to skip the next activity because the projector was not working. Then went on to a game of identifying letters in the room. Again - not something a 17 month old child can do. She was too excited and running around. I can tell Hannah was getting bothered by this. We didn't want to disrupt the other kids. We left after 5 minutes. This was a total waste of time and very disappointing. I was looking forward to doing this every week with my daughter. Middleburg heights has a much better storytime with age-appropriate activities. She went to that one today and was much better. My advice is please don't advertise storytime to be for all ages if you cant provide age-appropriate activities. Or hold multiple storytimes for different age groups and lower your expectations for infants/small toddlers. Additionally, I was told that there would be a different librarian each week doing these. That is also incorrect. I called today and Hannah confirmed she would be the only one doing these week after week. I would also advise the library to clean the toys in the children's area better. The small rubber stacking blocks are so dirty they look black. Soap and water/disinfecting is great, but they really need to be scrubbed with a brush, or order new ones completely. The library itself seems nice. Just very put off about our...

have been coming to the North Royalton Library specifically to print important documents, and for over a month I keep hearing the same excuse: “there are problems with printing PDF files.” This has been extremely frustrating. Printing something as simple as a PDF should not be such a challenge, yet it always turns into a complicated and time-consuming process.

Most of the staff I interacted with seemed inexperienced, unfriendly, and not very willing to help. At one point, one employee even made me move to three different computers, which was absolutely pointless—she simply had no idea what to do. The whole experience reminded me of the nonsensical tea party in Alice in Wonderland. I wasted hours while three different staff members tried and failed to help, only to end with the statement: “PDF just doesn’t work.”

The only person who actually helped was Benjamin. He took the initiative, used his own computer, and printed my documents for me. I truly appreciate his professionalism and willingness to help—he seems to be the only one there who actually knows how to use a computer. I’ve since had to ask him for help again, and once again, he solved the problem.

Update: PDF printing at the library is still not working. I asked if they had at least called a technician, and Benjamin said they did. I hope this issue gets resolved soon, because right now it feels like without Benjamin, the rest of the staff are just sitting there doing nothing.

Thank...

For the first time in August, I took my 4-ur old girl to our local branch in North Royalton, she has been reading since she was 3, she now reads on a 1st grade level - she loves to read too by the way - I let her pick out about a dozen books, she was sooo excited and happy… We brought them all back by the deadline Sept 22, only to see there was now a mask mandate for her and I… so disappointed and angry! When we go to the library during the day - we are NOT in a crowded space, the library is practically empty, we were not even remotely close to any people there and we even chked out the library books by ourselves, without a live person’s help. When will u guys drop the mask requirement? Grocery stores, retail stores, pharmacies, big box stores, restaurants, fast food, home improvement stores, pro football games and high school football games, (all huge crowds) have all made masks optional… pls reconsider… How can you say that one of the library’s goals is to foster the love for learning and reading, then require masks, when the public doesn’t need it to eat or go shopping or to watch a sports game? The absurdity! Please drop that and make it optional so my girl can go on a regular basis, that was her very first time there and it was taken away...