Discount Drug Mart — Local services in North Royalton

I have rated the Discount Drug Store in Parma Heights very well, but I cannot do the same for this newer location. When we first entered the store, there were a bunch of unclean carts scattered about in the entrance and it was dirty. There were no cart cleaning supplies by the entrance and no carts in the cart area to retrieve. As I proceeded down the aisles to the dairy department I saw messiness and a dirty floor in areas. When I got to the milk cooler the face of it had numerous handprints on it, the shelves were not that empty, but inside the cooler was dirty. I asked to see the manager and spoke with him, he showed me the cart cleaning table by the EXIT, asked someone to bring the carts inside, which they did, but did not clean them before shoppers who were not aware they had not been cleaned, took them. He never did address my other concerns, but did say he had just come from the Parma Heights location. I felt like asking him what he learned over there, but I did not. What a way to manage a Food & Drugstore! I am glad this location is an exception to the locally-owned chain I enjoy...

Management had called back in the morning that they had retrained the employees on proper Medicare OTC processing. This afternoon ... cashier had no idea why card was declined. Supervisor came over and made a few attempts and finally got the card to process on another cash register. You would think management would write up a detailed and approved procedure for employees to follow. Was there even a test to make sure employees comprehended the proper OTC processing or a sign for which register to use? Perhaps not. And on top of it ... falling for this old marketing scam, putting a non-sales item in between the sales items. Yeah, you got these seniors. Shame on you! Not the first time. Was these by corporate edict? Look at the photo I attached ... sneaky! That took deliberate effort to position the product like that! Buyer beware! Hint: we bought the middle Drug Mart branded product ... so...

Moldy bread, $10/LB ground meat, out of club soda, out of jalepenos... They have no regular bread but lots of moldy rolls. I brought pricey bread that expires in 2 days because I had no choice there. Their bell peppers on sale are half black. DM only “saves you the run around” if you buy their overpriced Options. “Reviewer” Stacy Here has to be a paid review being that store is over 20 years old and all those pretty photos they posted. Last but not least- long lines with crabby cashiers. The regular grocery store with fresh decently priced fully stocked food is only a mile up the road - don’t go here. I’ve gone to this store or 20 years - it’s gone downhill and I’m sad...