DO NOT BOOK THIS COMPANY FOR A TOUR!! Awful Experience!! Or should I say ZERO experience..
Booked a tour for 1 pm on OCTOBER 7,2021 and paid $175 for a group of 5.
Got there on time to the designated booth instructed and no bus or no one was there. There was another couple that also showed up for the 1 pm and waited. We called the phone number multiple times and email and no one was answering us.
If there was any issues, why wont you just call me and let me know? We finally left after 45 minute of waiting. The other couple stayed longer, not sure how they make out.
It is so unprofessional, I have never left bad reviews on other businesses because I always try to give everyone the benefit of the doubt. But now it has been one day after the event and still no phone call.
I would like my money back!
I should have checked the reviews before booking, now that I have read others I realized I am not the only one who had a bad experience.
I dont even know how I can get a refund, because no one even bothered to get...
Read moreNot happy with this tour. Drove about 40 to 50 mph around the island, endless chatter about nothing. Would say on the left, this is here, on the right, this is here. Barely slowed down so you could look, just slowed down enough to say there it is. Wanted to see more, not here about stop & rob (stop & shop) or a lamp that cost 12k. Went to the cliffs for 20 minutes, barely enough time to enjoy it or use the bathroom. And climate control buses, yea right, they put the windows down to let the hot air in. When we got back he had the nerve to ask for a tip, i got a tip for you, add more time to the speed bus around the island, slow down and let people enjoy what your pointing out. What a waste of time and money. After we got off the bus, we took number 13 to edgartown and got to really enjoy the town and other things. Dont waste your time or money on this to see nothing and speed through the woods! REPLY TO OWNER. Dont know who mike is but its not me and your just upset i left a truthful review on your...
Read moreA disappointing experience with terrible customer service.
The first thing the bus driver did when he boarded the bus was scold our three children for sitting in the front row as he thought they were going to be noisy through the tour - they were reading books at the time. We should have got off at this point and demanded our money back.
His monotone narration of the island left a lot to be desired as you don't really get to see much. The tour takes you past long driveways with explanations of what exists at the other end of the driveway... With the odd bit of interesting information (which you don't know is true or not as it is mixed in with the odd joke).
After the tour, the bus driver stalked us to find out why we hadn't left a tip. When we explained the situation with the children he proceeded to mock and berate us.
Save your money... take a bike ride around the island rather than deal...
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