The Tech Fix - Ocala Computer and Electronics Repair — Attraction in Ocala

Unprofessional, bad customer service & very slow at getting work done- I needed both the keyboard and the screen on my Macbook Air to be fixed due to water damage. After my laptop was damaged from water, the keyboard would work on & off. It would work for about a month & then it would start glitching combining the letters with the numbers which I explained to them when I dropped it off. It definitely seemed like there was a short circuit somewhere or something. I fully explained the issues I was having along with the cause. Almost 2 weeks after I dropped off my laptop to them, I received a call about it. The person I spoke to said the tech only noticed the issue with the screen and that it didn't look like it was due to water damage... (even though it was definitely from water damage since I was there when it happened). The screen issue was obvious since you can just look at it & see the damage. He said they don't take screens a part so that may be why they couldn't tell it was from water damage. I agreed to have the screen replaced but the guy on the phone didn't mention anything about my keyboard which was the main reason I brought my laptop there to be fixed. He said he would check back with the tech on the keyboard.

My laptop ended up being there for over a month and my keyboard was never fixed. I was told that the keyboard was checked multiple times and there wasn't any issue with it or corrosion from water damage so only my screen was replaced. After having my laptop back for a couple months, the issue with my keyboard reoccured. I don't use my laptop too often so that may be why a couple months went by before the issue reoccured. I called & explained that I needed the keyboard replaced so it can be fixed. I was fine with the cost, but was very unhappy with how the phone conversation went and was upset because they tried to explain how the keyboard was originally "checked". Both of the people I spoke with on the phone that day were unprofessional and rude. The guy was even talking over me at one point before Danielle got on the phone and then she explained how they would have to "re-evaluate" my laptop again before fixing it because she didn't think it was still from the original issue of water damage...

THANKFULLY, I took my laptop to OCALA COMPUTER CLINIC to get the keyboard fixed! Literally within an HOUR of dropping my laptop off, the tech, Mike called & told me he found the issue with my keyboard as soon as he started unplugging it. He said the issue was very obvious and he didn't know how anyone could miss it. He was able to see the area of my keyboard that was black & fried from the water damage. He also noticed that the damaged area was near the trackpad too. I had both my keyboard and trackpad replaced by them and it was ready to be picked up within 3 days!! They didn't waste any time! I've had my laptop now for a couple weeks with no issues. Ocala Computer Clinic was much more professional and efficient!!!

I wouldn't recommend Tech Fix unless you just want to waste a lot of time & not really have your...

I've been a loyal customer for 14 yrs, buying all my equipment and having all my repairs done there. This last time was awful. No smiles unless I smalltalked first. No thank you's. I've gotten used to that as they are techies but this time, when I really needed fast help, all I got was promises that they'd look at it as soon as possible. Over 24 hours later, i get a call to bring them the printer. If they had listened to me (I put the fix Microsoft MS DOS had provided online) they would have already had it fixed. BUT what do I know? I had purchased the Asus from them 3 weeks b4 after Irma and had tried to tell them what I was 99 percent sure was the problem (posting the fix on the desktop). I was dismissed, CONDESCENDED to, and felt that they didn't listen in the first place. I was trying to save time because that pc provides me income and whether I eat or not. They never communicated that they understood and never gave me anything definite to go on. When I asked for my money back for the new reconditioned machine because I continued getting the run-around so i could go purchase another pc, I was curtly given a copy of the receipt saying all sales were final. He and Danielle became very unprofessional and told me to take my computer and leave. He even changed his mind and put my non-printing desktop tower back on the counter and told me i coukd carry it out myself. Well, this old wpman was very irate at this time and told him i had more balls than he and could carri, no problem. He replied, "I have no doubt" and he is right. Then Danielle came up who never smiles and snarked with a nasty immature smile and "threw me out". I asked her if she wanted to call the police and she said she would. Talk about impossible to communicate with. I am sorry that all these years I spent time and patience and money there and recommended them to countless people in Ocala and The Villages. I do NOT recommend Jesse's or TechFix anymore. There is another pc repair place a mile around the corner. They understood me and are going to work on it right away. So stay away from Jesse's - they don't care and aren't sophisticated enough to understand their customers. Hey, you don't think they would be rude...

We dropped off a cell phone for a USB input repair three weeks ago. They never contacted us back so we had to call ourselves, only to find out each time they were waiting for a part to arrive. We were quoted another day that it would arrive but once again they never contacted us at all, we had to call back later only to find out that they say it isn't one repair but a secondary one for more money. Had they bothered to keep us updated on what was happening this might have been understandable and even believable, but we now have zero trust in these people and are taking the phone and our business elsewhere. Terrible customer service and definitely do not recommend.

Update: We got the phone back from them and, though they didn't charge us, the device went from simply not charging through the USB but in full working order to not turning on at all once they took the phone apart--and this is with the fully charged battery we had used it with before, so it is not an error on our end. Also the letter initially given to us when we left it for repair states that after 30 days from the printed date, the electronic device becomes theirs. It's fortunate we got the phone back with a few days to spare or else they no doubt would have claimed it as their...