Amax Computers — Attraction in Oklahoma City

My custom built gaming PC died and I took it in for repairs (at AMAX) and told them I suspected electrical problem’s, as it had stopped working with a bright flash in the wall receptacle and burning smell. They told me they would not charge me anything to diagnose the problem and to call them back in two days. I called them back two days later and the technician told me my power supply was bad and needed replaced with a new one. I approved the fee for ordering one and the tech told me to call back in one week to give them time to have the part shipped to them and install it (not a normal desktop power supply, was a high end gaming power supply which was why it had to be ordered).

A week goes by and I call back in and the technician tells me that the power supply had arrived and they had installed it but that my desktop was still not working so they needed two more days to figure out why. I waited two days and called them back and the technician said he still had not figured out what was the cause and to just give him one more day. I waited one more day and then called them back and yet again he did not know what the problem was and that he was giving up and I just needed to come pick up my pc, his words not mine.

I went that day and picked it up and fully expected a fight about the charge for the new power supply but the guy at the counter was nice and polite and gladly handed over my desktop and never mentioned anything about a fee for a new power supply. He charged me nothing and said he was sorry for not being able to fix it.

Well done AMAX, you didn’t fix my problem but you didn’t act like a tool about it and you didn’t try to gig me for money. So I thought until about two weeks later. When I got home I found all of my system fans were disconnected and I still had the original power supply in it. No big deal since I didn’t pay for the new one, but since they had told me that the new power supply didn’t fix my problem I assumed that my current power supply was ok. Based on that information they gave me I ordered a new Motherboard ($245) and swapped it out with the current one. Still not working. I ordered a new cpu ($330) and swapped it out with the current one. Still not working. I ordered all new RAM ($349) and swapped them out with the current one’s. Still not working. I ordered a new Video Card ($459) and swapped it out with the current one. Still not working. I installed another older sata drive that I had laying around with the current one. Still not working. I ordered a new cpu cooler ($50) and swapped it out with the current one. Still not working. I ordered a new full wiring harness for the case ($35) and swapped it out with the current one. Still not working… WTF !!!! everything is new except the case and the psu, right? The case cant cause it all not to work so I ordered a new psu ($145) and swapped it out with the current one. BOOYAH !!!! FIXED AND I AM POSTING THIS REVIEW WITH MY DESKTOP.

I will give them credit for diagnosing the PSU as bad but they never checked the parts past the power supply. Took my previous equipment to another pc repair shop to have them test it all, to see what was bad. Gave it all to them in a box and a day later they reported back that the PSU, the motherboard and the cpu were toast but all the rest was good. So now I got some spare parts if I ever have troubles again :)

Morale of the story here: Take your gaming pc elsewhere to get fixed. These guys sure are nice but they are incompetent at working on custom built gaming pc’s.

I very seldom leave a review and if I do it’s only really good reviews. I’m not a basher by any means but while these guys might be good at diagnosing and fixing small hardware and software problems and they are really nice and polite they sure leave allot to be desired with how proficient they are at fixing major...

Not sure which person it was that answered the phone, but within 10 seconds the guy literally just started blabbing incomplete sentences, much like us men do to our wives when we aren't listening =). On a serious note. Asking the person on the phone if they carried any Socket AM3+ CPU fans/heatsinks, and he goes "we have a couple things here". I keep hinting if they had the specific part I needed and he continues with "bring it in and well take a look at it", after I had already told him I have been in the business for 20 years myself, and I only needed a part. Retired military. He then starts talking with someone in the background, or maybe talking to me at a distance talking very unintelligibly. At that point I said again "Do you carry socket AM3+ cpu fans?", and he goes "okay, okay, okay", again not listening at all. At that point he literally starting hanging up on me, while blabbing again. And...... he hung up. Sad example of how to handle a...

This guy here, Omar, is unbelievable! Lied to me to push me aside for other clients. Took my laptop in for a blue screen problem, but he was so busy that day he said he couldn't get to it even after he told me to bring it in and he'd have diagnosed it by the close of the day. So left it overnight, next day late that afternoon he said he diagnosed it and found 96 viruses ???, so would be like $79 and problem solved.Not! I get there and he says oh it's not a virus, you will need a new HD screen for like $330???..WTH? Really? I could tell he was not interested in my business and just wanted to get to his other clients. So I took my lptp and went to the Geeks who said a piece of material had jammed my CPU fan up and caused my hard drive to crash after overheating. They cleared up, then installed a hd and new OS for $140. These guys are after one specific clientele here, the old ones that they can take advantage...