Jump!Zone — Attraction in Oklahoma City

STEPHANIE! THANK U SO MUCH FOR UR RESPONSE, YES WE ONLY SPOKE THE SECOND I WALKED IN THE DOOR LATE AFTER EXPLAINING TO THE LADY WHAT HAPPENED AND SHE SAID THAT SHE HAD TO CALL YOU TO GET YOUR PERMISSION, THEN I SPOKE WITH MY OTHER HALF OF THE FAMILY AND TOLD THEM GATHERED MY THOUGHTS AND ASKED IF I COULD CANCEL THE PARTY THAT AGAIN WAS NO PARTY AND THAT'S WHAT I WAS TOLD THAT WOULD BE IMPOSSIBLE TO DO. I HAVE CALLED JUMP ZONE PROBABLY ABOUT 15TIMES & had to leave msg w/ Kyle, I'm sure that this is a great place for kids and families and birthday parties. Unfortunately, that was not my experience in any way shape or form and I have tried numerous times to reach out to the manager Stephanie spoke to a manager on duty named Kyle who said I need to speak to Stephanie. I have called the corporate franchise and they have asked me to give the manager a chance to make it right before I take further action. I scheduled a party for my soon-to-be 3 year old. On my way there we were in a car accident where my son had to be removed from the car buy a fire truck and the rest of my family we're following all the way from Cushing Oklahoma in which case my cousin got in a wreck with her four-year-old son in the car who unfortunately did not make it and the rest of the family of course went to the hospital with them. When I arrived at jump zone after calling multiple times of issues that I was having in trying to keep my composure when I arrive there is no party because of the accident and no birthday children except for my son who was the birthday boy. The first thing I was greeted with by somebody who was left in charge was that Stephanie wanted to charge me an extra $50 for being late. I asked to cancel because clearly there was no party and we had just been through a horrific event and her response was with no remorse whatsoever that the deposit is non-refundable and it would cost more money to cancel the "party" would to actually have the "party". We use the quote unquote party room for maybe a total of 5 minutes because of course there was no birthday children there whatsoever except for my child the birthday boy, we use absolutely none of their stuff I brought everything on my own, and my son jumps for maybe a total of 10 minutes total sporadically by himself because again there was no birthday party and we are going through a family emergency I did not know how bad it was because I was trying to deal with keeping composure for my son first and foremost. In all I was charged a total of $209.82 which is the $100 non-refundable deposit plus the $75 for the rest of the quote un quote "party"and the other side of my family we bought one pizza for 1499 five drinks for a total of $6.25 and one water for $1 Equal a total of $21.34. due to the circumstances and that I called many times letting you know an accident was involved plus they could see that absolutely no kids showed up to the birthday party I fully believe I should only be charged the $21.34 plus even add another $10 even though he's only two years old for the 10 minutes sporadic jumping he did. Worst day worst birthday party worst customer service by a manager who I had never even got to get a hold of thus far! I am planning to take this much much much further I agreed with a franchise owner to try to handle it with the manager however since I cannot get any response back I'm going to continue with my plan of action which is unfortunate that I even have to be doing this at a time of grieving!! Which is really sad because if they would just do the right thing they can probably get a lot of business from us later on and my huge family!! That $200 that I paid 4 for a party that never happened could be going to helping plan a funeral and grieving families! I have the news stories to cover it everything that I need. When I walked in given the situation why couldn't I have just cancelled like I begged to do instead of immediately have to speak to somebody about being charged an extra $50 for being late that is!!! I really hope this company / franchise has any sense of...

went there to have fun but ruined my day. they lost me as a customer

Edited: I was treated horribly by your staff on Monday (9/21/20) morning. I visit Jump Zone regular basis and no one treated me the way she did when I check the play area. Normally when I arrive, I ask the staff member how many people are in before I let my kid play due to COVID-19. That morning, I was just looking to see roughly how many people were in the play area in the ENTRANCE area (NOT in the play zone) because there was no one in the counter. My kid was still in the entrance as well. We waited but no one was there to help so I decided to take a peak, and your staff came out and start yelling “YOU NEED TO SIGN IN” “YOU NEED TO SIGN IN” “YOU NEED TO SIGN IN.” I asked how many people are in and she answered in a very rude, sharp tone. I was filling out the sign-in paper and accidently left something out, and she almost yelled at me to fill that part out. I was right in front of her, why she has to talk so loud and mean every time. She had very bad attitude. Who treats a customer like that? She thought we were going to sneak in? What kind of a parent do that in front of a kid? I have zero intention of sneaking in for $10. I NEVER DID nor NEVER WILL do that. The fact is I visit Jump Zone regular basis and I pay every time. I paid the Monday morning as well of course. Is she treating me by her assumption not by the fact? Is that what you do to your customer? I don’t think I deserve service like that. I did not raise my voice nor fight with her. But she definitely made me feel very uncomfortable and upset. That is disrespectful and not...

Verifiably the WORST birthday party experience I’ve ever had out of all the birthday parties I’ve ever held for my five children. Staff were rude, I ordered extras and pizza through the company to make for an easy party. We waited in our party room for 15 minutes before anyone told us that the pizza we’ve ordered had an issue and needed to be reordered. Politely, I asked if we would be allotted extra party time to allow the children to eat. It was a four year old birthday party. Immediately the teenager working the room had An attitude about it. The “manager” said it would be fine to allow extra time since this wasn’t due to my fault. We went ahead and sang happy birthday and allowed her to open gifts while we waited on the pizza. About 35 minutes later my sister walked into the party room, carrying in the pizza that had arrived and was just sitting on the front counter. About 10 minutes into the children eating, the rude teenage party host tells me it’s time for the kids to clean up. To which I responded “well they really just started eating the pizza that you all failed to make sure was here on time.” I requested to speak with the manager because of the girls rudeness. The manager never showed. However I guess his definition of extending the time due to their error was three minutes past the original time. Completely insane due to the fact that there wasn’t another party after us. I will never book here again. Nor will I allow my friends and...