HomeGoods — Attraction in Omaha

Ordinarily I do not post reviews, however the lack of service and unbelievably poor treatment I, a customer, received today by senior staff members at this HomeGoods location is dumbfounding enough to negatively review a business of which I've patronized multiple times over the years (and will never again after today.) The week before Thanksgiving, I purchased a throw blanket that, as I found out after the fact, did not have a standard label attached that commonly offers laundering instructions. It came with the standard cardboard tags indicating the size of the throw blanket, designer / company, etc. all of which I removed, but there was no directive label attached (and if there were, I certainly wouldn't have removed it in the first place to explicitly avoid a laundering catastrophe like this.) After laundering, the blanket was torn to shreds. I called HomeGoods 2 days after my purchase was made, and the manager I spoke with said that although I didn't have a receipt, if I was able to find another similar throw blanket of equal or lesser value, she'd be happy to offer me store credit. Since Thanksgiving was a few days away, I did not return to the store until the week after Thanksgiving. Upon my return to the store, I explained the situation to Sheila at the check-out counter and was met with skepticism and a complete lack of empathy, with her behavior escalating to hostile condescension. She said no manager of that store would ever agree to a store credit for an item without a receipt, and that I clearly didn't know what I was talking about. I re-explained the situation to her calmly, and she had the audacity to ask me what laundering instructions I followed if the blanket never came with a tag. In the moment I did not have the desire to instigate an argument further, despite Sheila completely contradicting herself (what I should have asked, for example, was: does this look like a blanket that has been adequately laundered per label instructions?) I left the store and immediately called to speak to the manager Christy, who was slightly more empathetic but still just as rigid and unwilling to assist me, a customer, in a situation of which I did not deserve to be in. I asked both of them: how would I have come up with the idea of having an equal or lesser item to go off of in order to receive store credit? There is no way I, a customer, would have any idea of what protocols an employee of their establishment would convey to customers looking to resolve issues over the phone. Neither had an answer for me. What most disgusts me about today's interchange is the way Sheila decided to become contentious in both mannerism and body language instead of accommodating a customer who has lost money on a defective product. Sheila and Christy, you both had the opportunity to retain a long-time customer and represent the business you work for by providing unparalleled customer service, but instead you have failed miserably while costing your entire business the revenue from a long-time client who will now broadcast how poorly customers are treated at their...

First time I was in the store. I had heard great things about it. This store is mostly overpriced for same things you can find. There are some unique treasures in there. I liked the quilts for bedding and that looked reasonably priced. I was looking at candles when all of a sudden a shelf right in front of me fell and broke. Glass was flying at me. I had a few pieces cut my hand. One of the staff members helped. I filled out paperwork but I am not sure it even asked for my number. Then I was checking out and asked for a discount on one item and the manager rolled her eyes at me. I am not happy that they have glass shelves with heavy things on it. That is a terrible choice. And the manager was rude and I felt like the inconvenience. Unfortunately I will not...

I can guarantee their cashiers have IQ with negatives sign. Long line was forming so instead of doing usual way, starting from first going to the last they started from last to first. Forcing those who got there early to wait twice as long. I want to call those cashiers idiots but that would be an insult to idiots. Most likely those cashiers are just extra special kind of stupid, where morons are considered to be geniuses in...