Mockingbird Lanes — Attraction in Omaha

Will never spend another penny at this place. I used to come here every week, I loved it. But over the last 3 years, it has gone so far down hill, there is no saving this place. We spent over 150 dollars tonight, and were treated like trash. Let's start from the beginning. We walked in, and the female working the register couldn't even complete a sentence without slurring her words. Secondly, they switched our lanes 3 different times, for lord only knows what reason since there was only one other lane being used. Thirdly, it is posted online and I called earlier this afternoon and was told this establishment closed at 1am. At 11:58, they shut our lane down in the middle of our game, absolutely no warning they were closing early. No big deal, I was fine seeing how there was no one there. Until I look down the alley and see the group 3 lanes down from us continuing to bowl. I go up to ask the chick why we had our lane shut down without even being allowed to finish our game, and the other group was still playing, and she said bc they are friends of the employees they don't have to finish, we were cut off bc they close at 12. I said ok, but I called and online it says 1. Why were we not given any warning you were closing early, and not even allowed to finish our game? And all she could say was that online and on their answering machine it states midnight. Well, that's a lie, I have a picture of what it states online. Overall, the place has turned into nothing but a dump, and after the experience we had tonight, I can completely understand why you are on the verge of even staying open, let alone not making any profit. Sad sad sad. From this moment on, I will spend my money at maple wood lanes. For the same price, they have better music, better equipment, and they know how to treat customers with respect. You should probably stop and realize without your customers, you are nothing, and rethink your disrespectful...

I was so sad when I had friends in from out of town and I recommended this place for them because I remember it being great. We had the worst experience here. The first guy we talked to, younger, handsome, with glasses working behind the front counter was great! Then when trying to order food, I was super patient and polite because what is the point of being rude right? They’re busy I get it! I didn’t even say anything and the cook said, It is an hour wait. It’s first come first serve.” Like what?! Duh. I know that that is how restaurants work 🤦🏻‍♀️. I didn’t say that though I said, “ Oh no problem!” Because again, I get it. Then our kids proceeded to play the claw machine because what kid doesn’t like claw machines right?! Well we started losing money in some. They would work the first time then take our money the second. So we did what any other person would do and we told someone and asked for a refund. First, the guy basically made us tell a whole beginning middle and final story in order to get a refund. And then when it continued to happen on machines that WE HADN’T EVEN PLAYED YET, he was rude, acted as we were an inconvenience, and then said, “I can’t refund you anymore, this is the last time, so I suggest you not play that game anymore.” I said oh okay well they are YOUR machines were putting OUR money in but alright. I even told my 8 year old to just let it go it’s only .25 cents, but when she looked at me with the saddest look on her face and wanted to cry I said okay let me ask again. Because why should I be the bad guy when you’re machines don’t work???? And that is when JEFF was extremely rude about it and made myself, my daughter, and my friends from out of town kids feel really really bad about spending OUR money in YOUR machines. Sorry but damn it is not that hard to be kind! You’re busy I get it, I’m a nurse I’m BUSY. But...

2-17-18 My husband and I went to open bowling and they asked how many games. My husband said 2 for now and what if we would like more. The rude teen behind the counter said yo just come back up and buy more games. They never warned us about a party at 7:30. So after buying food and bowling our 2 games I went back to the counter to purchase 2 more games and the lady said sorry we need your lane for a party. I explained no one told us that and she said you should have listened to the intercom that NO ONE CAN UNDERSTAND!!! I cleaned my table and handed in my shoes and a man was also trying to open bowl but again there was a VERY RUDE BLONDE SHORT HAIR WOMEN!!!! Saying no open bowling. I said you should have told people that before us wasting our money here and now getting kicked off our lane. Now my husband and I have to go find another place to bowl she just kept saying OK. OK. OK. Wow whoever is the manager or owner of this place needs to review who is working for them because we will NEVER waste our money or time here again to just get our lane taken with no...