Loch Haven Veterinary Hospital — Attraction in Orlando

I never write google reviews, but I had to share my experience. I decided to switch vets after one of my cat's health care made me concerned. My cat was poorly handled, scaring her so badly that she needed to be put on gabapentin just for a nail trim. They also told me she needed to have potentially thousands of dollars of services for her teeth, without giving me a clear and conscience answer as to exactly how much cost I was looking at, nor about precisely what they were going to do. Take out teeth, jaw surgery, and a cleaning? They said it could be any of those, but they weren't sure and could only tell me once they got there. I felt baffled and knew I needed a second option.

I called Loch Haven straight away. The front desk attendant put me at ease from the first phone call expressing my concerns. She walked me through what to expect and what they could provide. On our first visit, I was immediately impressed with the lobby area - Cat Desk / Dog Desk. The cat boarding area with glass windows and happy cats chilling out. The facility was clean and quiet. No one was in a hurry, phones ringing off the hook, and excessive stress by the staff. It was just really buttoned up and professional.

The waiting room was so minimal and clean—no tacky posters or artwork on the wall—just essentials. From the moment Dr. Speicher walked in, I knew this would be different. He was so calm, professional, reassuring, and understanding. He moved so slowly and methodically toward my cat, and she was quiet. No meds were needed. He listed and devised a plan for my cat that involved some proactive noninvasive steps toward her healthcare. I was so happy to have found him!

Since that visit, I have moved my other two cats, which required another visit. Again, same as before. It wasn't a fluke. Dr. Speicher had incredible calmness with each cat, and we talked about their healthcare, and they provided a clear summary of all charges. Not three different invoices for each animal. One sheet, clear as day. And both visits the techs were so sweet and helpful. Actually, there's not a single person I have encountered so far that isn't a kind human being, who seems to love what they do.

One of the best perks about this vet is the online portal and texting communication service. Each animal has their profile and details, in case I have to check any information about them. There I can request a prescription refill, text questions with the office (which is amazing), request medical records, and see any service reminders. It's easy and assessable, and I'm not put on hold each time I call, as I was with the previous vet.

Lastly, they offered me a way to save money on flea and tick meds, which the other vet did not do and charged more. Just another way Loch Haven is so considerate of the client's pocketbook.

They are organized, thorough, professional, clean, and operating at the optimal level! I'm surprised they are not on a waiting list to be established as a new patient.

At the other vet, I felt like a number, like I was bothering them, wondering which Dr. I would get, and they always seemed unorganized, and the techs sometimes seemed unhappy to be there. Not with Loch Haven. Each person I have encountered was smiling, attentive and helpful! It is like a breath of fresh air that puts my heart at ease because I know all my animals are in terrific hands.

I will 100% recommend Loch Haven them to anyone who...

Hands down this Veterinary Hospital by far is the best facility I have ever used in my 40 plus years of having fur babies. I read the reviews and found a handful of negative comments. I looked into them and found they were all posted within a 24 hour period. So an individual was unhappy for whatever the reason; and then has their friends/family/co-workers chime in and leave negative reviews.

One negative review would have sufficed; but placing numerous false reports just got me to come here faster. Go figure! I made the appointment with Jocelyn who was professional, sincere, funny, helpful, thoughtful all rolled up into the position of receptionist. When we arrived we were met by numerous employees who all greeted us with smiles, hugs and kisses. I better be more clear here as only Blue received the hugs and kisses; even though I was trying to tell everyone Blues’ daddy was single. LOL The most amazing part of all of this was both Corinne (technician) and Kaplan St. Pierre (Veterinarian) met Blue on his level and sat with him on the floor in the lobby. They were giving him as much love as he was giving them.

The overwhelming feeling in the business was love and compassion towards the animals. There is absolutely no question in my mind that each and every employee love their jobs. And speaking for Blue, he loves each person there as well. After his examination Dr. St. Pierre explained her treatment plans and recommendations for Blue. Then Corinne came back in with paperwork and again made sure I was on the same page and understood each and every item.

At no time did I feel pressured into getting treatments not necessarily needed. I can say unequivocally that the staff had Blue’s best interests the whole time. At the conclusion when I went to check out I was lucky to get Jocelyn again. Her smiles and fantastic customer service skills left me with the final impression that I gave Blue the best services available.

We are working on scheduling Blue for elective surgery in the coming weeks. I am confident that we have the best group of individuals taking care of my fur baby. I highly recommend this practice to all individuals who love their babies as...

This morning our dog consumed oil containing a toxic ingredient called "wolfsbane". We immediately called the animal poison control line and we were informed this ingredient was toxic and life threatening if consumed by both humans and animals. We were told to get our dog to a vet as soon as possible and that this was a life threatening emergency. I called Loch Haven Veterinary Hospital. I advised reception of the emergency. They were accommodating and told me to bring my dog in. They advised me of the fees. I arrived and was greeted immediately. The reception staff was attentive and got me into a room within 5 minutes. I was given new patient paperwork. I spent about 10 minutes filling out the paperwork. After finishing the paperwork I noticed that no one was stopping by to collect my paperwork or update me on when I would be seen for this emergency. After 30 minutes of waiting I thought that maybe I needed to take my paperwork to reception and that I had just missed that instruction. I left the room and asked the reception staff and was told that they collected that paperwork when I was seen. I was dumbfounded. I went back into the room and waited another 30 minutes and not one person from the staff stopped to check on my dog that was suffering from poisoning. After 1 hour of waiting in a room I realized that my dogs life threatening emergency was not a concern to the veterinary staff so I left to seek help. I left. I called another vet from the parking lot. After a 10 minute drive to a different vet I was seen immediately and my dog was treated. The other vet again confirmed that this was a life threatening situation where every minute counted. This was my first and last experience with Loch Haven Veterinary Hospital. I see a lot of 4-5 star reviews, but my dogs life was on the line today and they failed miserably. If you have an emergency situation with your animal I beg you to look for another option. Don't make the mistake of trusting this vet with your...