Orlando International Airport — Attraction in Orlando

I traveled on March 23rd, 2025 from Orlando Airport, terminal A, gate 17 on Frontier flight 288 to the Dominican Republic with my wife, daughter, and my disabled mother-in-law. I had purchased the Frontier Business bundle to get the closest seats to the front of the aircraft to accommodate my family; specially my mother-in-law who is a special needs amputee. I checked my luggage in at the airport terminal with no issues and was given four boarding passes with my chosen seat numbers 1A, 1C, 1D, and 1F. When I arrived at gate 17, the ticketing agent (for identification purposes we will call him #1) asked me for passports and the Dominican Republic’s e-Ticket. Unfortunately, the e-Ticket session had expired and was not displaying on my phone. I was asked to step aside until I completed the login on the e-ticket website. Once I was able to display the e-Ticket, I went back to the ticketing agent, and he entered some information related to the e-ticket into his computer. He then, proceeded to tear up my tickets, and advise me that my family had no seats. No apology or explanation just a brusque,” you have no seats” I asked again why I had no seats, obviously confused, since I had paid for the Business bundle to accommodate my family, and he finally stated to me, that they had changed planes, and I had lost my seats. I had unanswered questions and was trying to request more details; since, this was obviously not what I expected and a huge inconvenience due to my mother-in-law being an amputee. What followed was the worse disrespect and customer service that I have ever experienced. I was threatened by female ticketing agent #2. She stated that I should stop asking questions or things would get worse. I felt helpless and intimidated, even dejected since I could not fend for my family and my mother-in-law was visibly nervous, witnessing the way these two airline employees were disrespecting me. We were finally given new boarding passes with newly assigned seats of 24F, 30F, 31E, and 31F. As if things could get worse, a female Orlando airport worker later proceeds to ask questions about my mother in law’s electric wheelchair weight. l advised her that the chair weighed 25 pounds and that my mother-in-law, because of her condition was not capable of walking to the back of the plane. This employee became visibly enraged startling my mother-in-law to tears. She kept insisting that my mother-in-law could walk to her newly assigned seat in row 31 at the back of the aircraft. At this point, I repeated to her that my mother-in-law is a 78-year-old amputee with only one leg and could not hop to her seat. A different Orlando airport worker came over with an aisle chair so that we could transport my mother-in-law to her new seat. Unfortunately, the nightmare did not end there. Next came the female ticketing agent and insisted that my mother-in-law should be seated away from family members and closer to the front of the plane by herself. I posed the question to her, that if my mother-in-law vomited or needed to use the restroom, there would be no family member available to help her. Mind you, this would have been a third seat change for her, and she is a 78-year-old amputee. At this point, we are feeling emotionally and physically drained. We begged ticketing agent #2 to please allow us keep the newly assigned seats at the end of the aircraft so that my wife could assist her. It appears they have absolutely no regard for...

Orlando International Airport (MCO) is a key travel hub, especially for those visiting Central Florida's many attractions. Overall, my experience at MCO has been quite positive, making it a pleasant gateway to the Sunshine State!

First impressions matter, and MCO doesn’t disappoint. The airport is spacious, well-lit, and very clean. The terminal layout is intuitive, which helps in navigating from check-in to your gate with ease. The signage is clear, making it easy to find your way around, whether you're arriving, departing, or just catching a connecting flight.

One of the standout features of Orlando International Airport is the variety of dining and shopping options. From fast food to sit-down restaurants, there’s something for everyone. You can enjoy a quick bite before your flight or sit down for a meal if you have a layover. I especially enjoyed grabbing a meal from local favorites that reflect the vibrant Florida culture—it's a nice touch for those visiting the area!

The shopping experience is equally impressive. There are plenty of stores offering everything from souvenirs to travel essentials. This is great for travelers who might need a last-minute item or want to pick up a memento before leaving.

Transportation options are also well thought out. The availability of shuttles, taxis, and rideshare services make getting to and from the airport convenient. The rental car facilities are close by and well-organized, making it easy to pick up or drop off a vehicle.

Security is generally efficient, especially compared to larger airports. Lines can get long, especially during peak travel times, but the staff is usually friendly and professional, doing their best to keep things moving smoothly.

One aspect that could see improvement is the seating availability in waiting areas. During busy travel seasons, finding a seat near your gate can sometimes be a challenge. However, the airport does have ample power outlets and charging stations, which is a big plus for tech-savvy travelers.

Lastly, MCO has made significant strides towards sustainability, which is commendable. Efforts to reduce waste and promote eco-friendly practices help the airport stay ahead of the curve.

In conclusion, Orlando International Airport offers a solid travel experience with its user-friendly layout, diverse dining options, and efficient transportation services. Whether you're flying for business or leisure, MCO serves as a convenient and welcoming gateway to Orlando’s attractions and beyond. I look forward to flying in and out of this...

One of the airports I despise having to connect through or travel to the most. Not only is it the most inefficient airport the size and the amount of workers make zero sense. It took 35 minutes for us to wait for our bags at international baggage claim with an already shorter connecting time. Traveling back internationally you had 87 people “working” re-entry and transferring bags back to security but only two people actually working and doing something to move the line along. It’s only because of my global entry I had a chance of making the flight. For my sister and quite a handful of other passengers that was not the case.

The entire staff of International Entry/Re-check needs to either be fired or retrained. From the rudeness, the constant yelling to form one single line when people were already in danger of missing their connecting flights was absolutely disgusting. I give my hometown airport of Indianapolis a hard time for always winning best airport but now I see why. Orlando MCO is absolute trash. The jersey mikes staff near gate 103 should run this airport not whoever was in charge down there.

We can only hope that our transferred bags make our flight as there was no instruction, no real process and no clear signage.

From a consistent travel both for work and personal, shame on you. This is going on the 4th time you’ve truly shown just how horrible you are.

P.S. hope my sister and the other 98 international passengers make their flight since you guys gave zero cares in the world.

Update: Landed back home and just as we suspected and were concerned about they never even loaded any of the bags from the international transfer flight so everyone had to submit a claim for them to get them sorted, retagged and checked in to be put on another flight. At least 7 of us minimum were in our hometown airport trying to find the lost bags which now have to be picked up at the airport or shipped to our homes. If I could give zero stars I would. Again, one would think with the 87 “workers” standing around yelling at people to get in a single line, threatening that “they’ll shut this line down if we don’t take two steps to the right” they would be capable of sorting luggage and getting them to their destination properly and on time.

Working in the corporate hospitality and travel industry MCO is an embarrassment. My only hope is the entire International/Global Check In staff is fired or...