Good product but not in a good store.

We got our closets done here and we absolutely love the closets. The problem is in dealing with this store. The people are not really rude or anything they're just uninformed and disoriented. The manager seems to know her stuff pretty well, but I don't think she's done a good enough job to see that the rest of the staff in the store do the same. Here's a couple of examples

I went back to return some components of my closet. The woman at the counter was counting them one by one and she picked up the jewelry box component and keyed it in as one thing. I remembered just by picking it up that it had two pieces to it and I told her there's another piece in there. So she took another look and then referred to her manual and acknowledged that she missed the inner part. Like I said, she wasn't rude at all, and she didn't argue at all, she just didn't know that a jewelry box was made of 4 parts and each one had its own value. Had I not intervened she would have overlooked $50 in return money.

Then there was another case where she told me if components were cut they couldn't take them back. So I kept them back in the car and happened to talk to the store manager and brought this up and she said that as long they were bought in the last 4 months cut pieces could be returned. So I went to car and brought it back and a new woman at the registration counter again said cut pieces couldn't be returned. So we went back to the design counter and got another person from design who said again that they could and convinced the woman at the register to take them back. When she did key them in I got a receipt back for close to $60.

All in all this lack of knowledge could have cost me $110 in what were plain and simple mistakes due to a lack of knowledge of the company policies and its products. I prefer the store in NYC where the staff has a better grasp of these things