Starbucks — Restaurant in Paramus

I get my coffee at Starbucks everyday & I go to different locations depending on where I am that day. I frequent this particular Starbucks about once or twice a month. In general I love Starbucks: the employees are friendly & the coffee and offerings are consistently good. However the location on Route 17 North in Paramus, NJ (next to the container store) is absolutely awful. In the past year and a half, new employees were hired. The old employees were great but almost all the new workers have attitudes. And not pleasant attitudes. Two months ago I saw them belittling an older women who didn’t speak English well and spoke with an accent. Last month my drink wasn’t made right so when I went back to the register to tell the women behind the counter, instead of saying something like “I’ll be with you in a minute”, she said I can’t help you, I have a line of customers and besides we didn’t make your drink wrong. So I reminded her that I too was one of the customers that was waiting on line to order my drink... so we finally got it squared away and I just thought maybe she’s having a bad day and I forgot about it. Today I got an ice coffee and was going through my emails, etc. I had to go to the bathroom but the bathroom is ALWAYS filthy: pee on the toilet seat, sticky floor, no toilet paper so I went next door to the Container Store because their bathroom is always spotless. Anyway, I came back to Starbucks and then I went to get a Refill and the woman behind the counter asks me if I was at the cafe. I was confused but I said yes I just got my drink about 45 minutes ago - there’s a sticker on my cup but I can pull up the transaction on my phone. And then I told her that I just stepped out for a couple of minutes to use the bathroom in The Container store. She then proceeded to say that’s a violation of our policy and I’m not going to give you a refill. I said I just left to use the bathroom. She repeated, that’s the policy and I’m not going to give it to you. And then she added that she just had the bathroom cleaned. I left the store and I will never be going back. There are 3 other Starbucks in Paramus that I can go to. I don’t need to go to this one and deal with employees with bad attitudes and dirty bathrooms. The employees seem to be looking for where they can be rude to customers and to point out that they’re right and the customer is wrong. Very strange vibes. Anyway, there are other Starbucks in the area. The new store in Paramus Town Square is super clean with friendly employees. I’ll probably start going to that one when I’m in the Paramus area. I suggest you...

MISSED OPPORTUNITY!!!!

Last night, I had a VERY long drive to upstate New York. I used to work in the Paramus area and frequently stopped at this particular Starbucks before going into work at night for the 11pm shift. It’s been a couple of years since being around and I was not aware of the business hours change and that the Resturant closed so early. I had planned stopping at this Starbucks as part of my trip because it was more convenient than the “closer” one at the start of my trip almost an hour earlier into my drive. When I pulled into the lot at 9:25pm, it appeared as though the store might have been closed but the lights where still on and there was an employee inside at the counter. As I stepped out of my vehicle, he immediately turned off the lights, instead of letting me approach the possibly locked door and simply saying the store is closed. I then got back into my car tired and disappointed then pulled away. What that employee did not realize is that I had worked the over night shift and only had a 2 hour nap. What he also did not realize is that I had a $50 bill in my pocket that I was willing to give him for a cold brew coffee with a splash of milk and a couple of sugar packets (that required no clean up) so I wouldn’t have to pull over and sleep on the road with my children and dog in the car at night (which I ended up doing). He could have charged the order the next day when the store was open and kept the tip ;) OR just taken his “no, we are closed.” As former tea shoppe owner I understand not wanting to deal with customers at the close of the day or after hours, ESPECIALLY after clean up and closing up the register!!!! One thing to take away is a little inconvenience of speaking with someone could...

Dear Starbucks Customer Service Team,

I am writing to express my disappointment regarding my recent experience at your branch located。I ordered two cups of coffee, but only received one. Additionally, I had to wait an exceptionally long time for my order, which left me quite dissatisfied.

I understand that mistakes can happen, but I hope your staff can pay more attention to the quality of service to prevent similar errors in the future. In this situation, I am seeking appropriate remedy beyond just a refund. Perhaps offering a complimentary beverage voucher or any other form of compensation would help rectify the inconvenience caused by this unpleasant experience.

I believe Starbucks values customer satisfaction, and I look forward to your response. I hope you can provide a resolution to this issue. Thank you for your attention and...