The Furniture Depot — Attraction in Pawtucket

Customer service is terrible. Delivery was terrible, they were hours late, broke the hallway lamp fixture, scrapped the paint on the wall. I had scheduled between 12-5pm it was 745pm by the time the arrived and I had to call the store to see what was going in they never called me. Then the didnt ensemble the couch they left it for me to do. So as I am doing that, I realize the sent the wrong side facing couch, the longer chaise was on the wrong side. I call the store back she apologized, said she didn't even know it came in different sides and scheduled for Wednesday between 12-5pm for them to exchange it out. Wednesday came and went i had to call the store to find out they weren't even exchanging the couch because they were running behind. Now the couch is to be delivered between 11-2pm on Friday. I'm waisting hours out of my life here and I'm not very happy that they do not evenpick up the phone to call us and let us know what's going on. Friday the dont show up until 3pm.no calls i have to call them again. This time the couch wasn't wrapped very well. Had different pillows that what was in the store and what was supposed to come with it. So the delivery drivers are arguing with me telling me I cant keep the decorative pillows because it doesn't come with the couch that they brought me. So I had to call the store to tell them I want the pillows I already have that are supposed to be the correct ones with the couch. Then the delivery driver took pillows to leave me with 3 instead of 4 and was saying I stole pillows to the lady on the phone when in fact I didn't. Im all set with ever doing business with people like them. Accusing me of do ill when this company is nothing but a micky mouse company. Straight trash and I'll never do business...

These people are the absolute worst. Dealing with them has been a nightmare. I took the day out of work when my furniture was supposed to get delivered and THEY NEVER SHOWED. Literally lost a day of work and was confined to my house After numerous phone calls they'd still said they were on their way. The following morning I called and they said if I could wait till noon that someone Would go to deliver it. I waited. The headboard came broken. They had to come the following day with another headboard, they brought the wrong size. 3 trips over the course of 3 days.

Here I am not even a month later with a broken drawer on my dresser. I personally went to the location to arrange for a technician to come an fix it. To no surprise after setting up the date, THEY DID THE SAME THING AND STOOD ME UP AGAIN. Another day taken with empty promises about them being "on the way." These people are the most unprofessional, selfish and cowardly group of people I have ever dealt with in my life.

I have TURNED AWAY SO MANY PEOPLE who've asked me where I got my furniture. Told them that it's not worth the headache and...

I purchased a bedroom set and kitchen table set i have had nothing but problems with deliveries and furniture breaking and insurence issues...i have had my kitchen set for 3 months and 2 broken chairs already lets not talk about the pieces of furniture that were put together at whatever factory were put together upside down..yes i assembled my own furniture because at the time set up wasnt available i have 2 claims in for my kitchen and am told i have to pay shipping....AGAIN!!!!! I have been calling the supervisor for over a week and nothing back. I was promised a free piece of furniture because it took 3 deliveries to ship a dresser because i kept getting a damaged one.... but instead i am asking them to pay for shipping for my new kitchen table replacement since i have no choice because they dont just replace the chairs...One headache after the other.... And it would be GREAT IF THE SUPERVISOR DID HIS JOB AND RAN THE PLACE...STILL WAITING ON A CALL BACK ALMOST 2 WEEKS LATER....... I WILL NEVER RECOMMEND THIS PLACE LET ALONE SHOP THERE AGAIN.. .$3,000 was a waste of money so...