If you are an adult skater, or the parent of a child skater hoping to avoid injury, this is NOT the place for you.
I went to this rink on a Saturday night. I lasted 15 minutes out on the skate floor before leaving. The facility is nice enough. The problem was a horrific and dangerous lack of oversight.
Being that it was a weekend night I expected that I would be skating amongst some kiddos, which is no problem! I don't mind family skate night. What I witnessed was utter chaos.
Every rink has the same rules. All skaters need to move in the same direction, merge on and off the skate floor carefully, no shoes on the rink.
There were dozens of kids, skating quite literally every direction, cutting each other off, moving against traffic and colliding with adults. There were also dozens of abandoned PVC skate trainers littering the floor. Teenagers and little kiddos running with socks or shoes on the skate floor and spinning on the wheeled skate carts. I'm an experienced skater and I was terrified the entire time I was there. I have been to many skate rinks across the country and I've never seen anything like this.
There was no staff refereeing the floor. There was no attempt to reduce risk of injury. I witnessed one collision after another while the only staff members present were busy small talking, or vacuuming the floor seemingly unconcerned with the state of things.
I've never written a negative online review. This was too bad to not say something. This rink needs increased staffing on busy nights, clear signage of safety rules, active oversight on the skate floor, clean up of unused...
Ā Ā Ā Read moreHORRIBLE PLACE TO BOOK A PARTY!!!!!! I DEFINITELY DO NOT RECOMMEND THIS PLACE WHAT SO EVER!!!!!!! I BOOKED A PARTY FOR MY DAUGHTER YESTERDAY AND IT WAS THE MOST HORRIFIC EXPERIENCE OF MINE AND MY FAMILIES LIFE!!! I GET THERE AND THERE IS NO AC HEAT JUST HITTING FROM ALL ANGLES, MIND YALL THESE STAFF MEMBERS AND MANAGERS ARE NOT LETTING ANYONE KNOW THEY HAVE NO AC WORKING ON TOP OF THAT THE EMPLOYEE TRIED LYING SAYING THEY DID HAVE AC IN THE BUILDING WHICH WAS A TOTAL LIE. I BOOKED AT THE RINK TO AVOID BEING OUTSIDE IN THE HEAT AND NOT ONCE OVER THE PHONE DID THEY MENTION THE AC WAS NOT WORKING. THIS WAS EMBARRASSING AS MY GUEST WERE ARRIVING AND WE WERE ALL FEELING SICK. MY DAUGHTERS BIRTHDAY WAS RUINED. THE PARTY HOST DID NOT DO HER JOB DID NOT TELL US WE WERE IN CHARGE OF DOING HER JOB FOR HER UNTIL WE HAD TO MOVE TABLES AT 6. WE WAITED FOR HER TO COME TO OUR TABLE TO SING HAPPY BIRTHDAY CUT THE CAKE N OPEN PRESENTS AND NOT ONCE DID SHE TELL US IT WAS DONE AT 5 WERE JUST THERE SWEATING AND WAITING THEN GET KICKED OFF OUR TABLE TO SING HAPPY BIRTHDAY AND CUT CAKE AT A TABLE THAT WAS NOT THE PARTY TABLE!!! HORRIBLE UNPROFESSIONAL SKATING RINK I HAVE EVER IN MY LIFE BEEN TOO!!!! NEVER AGAIN!! IF I COULD GIVE ZERO STARS ITāD BE DONE!!! I DO NOT RECOMMEND THIS HORRIBLE PLACE!!! ALTHOUGH THEY ONLY TOOK OFF 4 PIZZAS FROM THE TAB IT DOES NOT CHANGE THE FACT YHEY THEY RUINED MY DAUGHTERS BIRTHDAY!! IM EXTREMELY DISSATISFIED AND DISAPPOINTED!!!!! I REPEAT DO NOT BOOK YOUR CHILDRENS...
Ā Ā Ā Read moreHad a birthday party at Pearwood Skate, let me just start off by saying the hosts were amazing. I did not get their names but they were 2 tall, young men. They were attentive, kind & prompt. Upon arrival we were immediately taken care of. The rink itself was very spacious and the races they had at the end were pretty entertaining.
On the other hand, I wouldnāt bother trying to call them with any questions/ concerns you have as they never answer the phone. The young girl in the front who calls herself the manager doesnāt seem like a manager at all. Sheās very young and couldnāt even make eye contact with me when talking to her. Her customer service is very poor, I deducted a star because of her.
Lastly, the pizza was pretty good. It wouldāve been nicer to have Large pizzas but the Mediums were ok. The water had a nasty taste to it, still not sure if it was the water itself or if the pitcher just wasnāt washed right.
Something to keep in mind when booking is that you want to make sure you know the number of kids going prior to the event because they do not care if only 1/3 or 1/2 of your 10 guests shows up they do not care. You will still be charged as if 10 kids were in attendance even though COVID is still out there and things happen THEY DONāT care. If only they answered the phones as quickly as they...
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