Philly InMovement — Attraction in Philadelphia

We had a very upsetting experience with one of the front desk staff members during our first visit. He was extremely rude, accused us of stealing, and made me feel that I was being discriminated against. We had been considering signing our 16-month-old daughter up for the Friday tumble class or purchasing class passes, but unfortunately this experience completely changed our minds. I hadn’t realized before attending the open play that only cash or card were accepted, and I only had mobile pay with me. Instead of helping me find a solution (for example, I could have called my husband for a card number, sent a Venmo payment to the staff member, or returned later that day), he immediately assumed bad intent. He accused me of doing this deliberately, said he was flagging my account, and refused to consider any reasonable alternatives. Even when I asked if he could simply leave a note on the account for the next time we came, he continued to treat me as though I were dishonest, rather than working with me to resolve the situation. His behavior was not only unprofessional but deeply disrespectful, and as a result we will not be returning or recommending...

I emailed this gym to request a payment extension because I am a single parent with limited income. They informed me that the sign up form outlines when payment is due, which I had accepted and therefore I planned to just find a way to pay because I want my daughter to remain in the class. I’m not a cheapskate nor trying to get out of paying for anything, I just had misread the form and thought I’d try to see if they were willing to work with me.

The email said I have by the end of the day the following day to pay. Then, the following day at 9:30 am, I get an email saying that they already suspended my account. So much for giving me til the end of the day to make the payment happen. I find that to be so rude and disheartening, but I guess that’s what happens when a company cares more about making money than it’s community....

At the age of 38 and as things were opening during the pandemic I took my first adult beginner gymnastics class. The class was well structure focusing on a single apparatus and basics each week, all adjusted based on our needs. By the end of 4 weeks we had drills in all 4 traditionally women's apparatus events. They never had us doing things that were unsafe or too advanced for our current level. Their open gym is also great because although you won't have as individualized attention the coaches are able to recommend paths forward based on what you're interested in trying and may be able to spot occasionally. 2 years later I'm still participating and even joined the adult team because not only is the staff supportive but my gym mates are just as excited to see each...