USO Center Philadelphia Airport — Attraction in Philadelphia

Bob, Bonnie, and Bob are phenomenal individuals. They make this space feel like home. I had over a 4- hour delay on a Frontier flight. But it was the USO of PA & Southern NJ, located in terminal E of the Philadelphia Airport (located right next to my gate E2), which provided the respite which I so desperately needed. Upon entering the sliding frosted doors, I was greeted by Bob, an affable and welcoming man. We exchanged pleasantries, and he gave me a brief summary of what they had available. There were colorful lounge chairs and couches spread across the room. Work stations with charging outlets lined the window facing the runway. There were at least four 40- inch TVs for your viewing pleasure. I saw at least 3 computer workstations against the back wall. A Wawa donated cooler was stocked with Wawa drinks Capri Suns, bottled water, and prepared meals. There is a clean microwave to warm up your food. There were urns with hot water, hot coffee and tea, and instant cocoa mix packs; a variety of granola bars stacked neatly in wicker baskets. In the rear off to the left, was a darkened resting room. A very clean and well stocked men's room. I peeped a shower room, which was private and immaculate. Both Bobs and Bonnie were either restocking food and supplies, sweeping, or chatting up the guests. All three of my hosts were beyond kind and I was treated with nothing but respect during my visit. I strongly encourage you to make a donation up front to the right of the information desk. The services and kindness they offer were appreciated gifts during my hectic travel day. Thank you for the wonderful visit.

HLH Okinawa...

The staff member at this USO was very rude and disrespectful. Landing in Philadelphia after a rough plane ride, I collected my bags and looked for the USO in order to get some hours of rest before I headed to my duty station. Not realizing that the USO was past security, I was instructed to find the information desk further down the concourse. When I found it, the lady at the desk asked a few questions and picked up the phone. Immediately after someone answered, she forced the phone into my hand. Trying to figure out what was going on, I spoke with a staff member from the USO who was very aggressive and not understanding. She informed me of how much of an inconvenience it was for her to keep escorting service members to the USO and told me to wait for more people to show up before she would get me. After I hung up the phone, I went to look for a seat against the wall. 10 minutes later, she shows up and rushes me to put my luggage into a locker. As we started to walk towards security, she tells me some excuse of why she is so frustrated. As we are going through security, they shut down the X-ray that she had her boxes on. Immediately, she jumps on to the TSA member's case and starts shouting at him. Finally, we are through security and make it to the USO. As I’m checking in to the USO she tells me that I am their prisoner and that I can’t go anywhere. In addition to all this, she was giving out food, that was donated to the USO, to airport employees. In my opinion, this lady was a very bad representation of the USO and what...

After arriving to the uso with our ptsd service dog clearly marked I was berated and made to feel like she questioned myself and my dog. It is my PTSD service dogs first time through an airport and so it was already triggering my PTSD response. We came in 10 mins before closing just to get a reprieve and calm down. My SD was clearly marked with the military PAWS act official jacket she received from NEW HOPE assistant program out of Warren Pa. I informed the woman that I’ve only had her for 5 months (which we did inform them on arrival and that we were stressed it was our first airport experience with a service dog) and yes she completed her final evaluation. She continued to tell me all the things she knew about service dogs and that I was doing everything wrong. She was going to vacuum which is fine but I asked if she could give me the opportunity to remove her because I’m trying to keep the situation calm and she’s not a fan of vaccum and she called me saying a service should not be afraid of vaccums. I started having a panic moment as did my SD. I quickly retreated outside and started working her and thankfully my SD is resilient. In the 10 mins this woman created an unwelcoming judgmental atmosphere. I feel like the USO needs to do more training on the ADA laws and how to approach someone with a service dog. Especially with the PAWS act program that will see a surge of SD especially for PTSD. Side note the other woman was lovely and tried to help us but the “KAREN “ was dominated and brushed the...