Bar Symon — Restaurant in Philadelphia

I would starve before I go here again. I had a quick layover in PHL and stopped here to get breakfast. I was seated by the host and told a waitress would be with me. I waited about 8 mins before anyone came and started using the QR code to order when the waitress ( Bancheamlak according to the receipt) ran over telling me not to use the website. Okay fine. I gave her my order and waited patiently for quite sometime ( I had only ordered a breakfast sandwich and a mimosa). Finally, she comes back drops the plate in front of me and walks off without saying a word. She never came back to check if I needed anything or if the food was okay. I picked at the subpar food and then put the plate to the side to signal I was finished. After waiting another 20 minutes and my flight being about to board I finally got her attention to bring me the bill. She brought out the card machine with the total on the screen (no paper receipt) dropped it in front me and walked off again. I selected to add a minimal tip for the poor service tapped my card and waited for the approved notification before leaving. I go to catch my flight and as I'm at the gate waiting for my group to be called her comes the waitress saying I didn't pay. I have NEVER taken anything without paying for it. EVER! I told her I had paid and had the charge on my statement already. I was then told I needed to go back to the restaurant to pay a bill that I had already paid. She then showed me a bill for a different amount than what was on the machine she brought me earlier. So whose bill had she given me before??? In order to not miss my flight I paid the bill and asked how I would be refunded for the incorrect bill. I was told I would need to contact my credit card company as they don't have a record that I paid twice. This is the worst service I've experienced and would never go here again. Now I need to get my credit card company...

My girlfriend and I we decided to stop at bar symon to drink and eat there since our gate was right close by we got there around 4:00pm ,the bartender was awesome, the bar looks nice and the basketball game was on that was a plus ,everything strat great till our fries took 45min we heard the bartender went to the cook and ask for the fries after 10 min pass by then we hared the cook saying on reply he is not going to make the fries it was an open kitchen you can see and hear everything... at the first we thought he was joking then second time the bartender went back and ask again no fries yet and no Manger around at that time after 35min of waiting the fries come out and it was undercooked at this point we don't want it anymore ,Me and my girlfriend shared the fries that come with my burger .you should definitely fire your cook his horrible and he can not do this to the guests and we never gonna come back here again ( was a bad experience to hear him saying he is not going to make the fries really what wrong with him ) only 2 starts rating because of the bartender he was nice and he apologize also offer to take undercooked fires from our bill. simple thing could be avoid if you have a Manger and a cook who suppose to do the job hope the owener get to...

Genuinely shocked by how terrible the food is, especially considering that the place that is supposed to be owned by Food Network judge Michael Symon. Someone else’s review mentioned that it’s like cafeteria food which is a very accurate description. Although I’d correct it to say it’s DRY, BLAND, and FLAVORLESS cafeteria food.

In addition to the below mediocre food, the woman who waited on us was extremely rude and clearly didn’t want to be at work that day. She served us gluten-containing food even after we told her about gluten allergies within our group. She didn’t apologize, just acted annoyed that she had to switch the order for the correct one. She had a terrible attitude the whole time we were there but we gave her a good tip anyway to give her the benefit of the doubt. She had the audacity to complain that the tip wasn’t big enough which was bizarre. I’m not sure who is in charge of hiring the people who work here, but it was truly a terrible experience all around and we won’t return. Saying this place serves cafeteria food is an insult to cafeteria’s. I’ve eaten at cafeteria’s that serve better food. This location is clearly just a cash cow to profit off overtired, hungry, desperate airline passengers. Michael Symon should be ashamed...