The Home Improvement Warehouse — Attraction in Pinellas Park

From the moment I first met Mark and discussed my kitchen remodel, I could tell he knows this business very well. He asked great questions, listened attentively to my priories and very quickly put them on paper in a design. I was so impressed that I took no time at all to schedule an appointment for him to come to the house and measure. He showed up on time and acted professionally throughout the entire process. Once he started working on the drawings of the final layout, he realized the placement of a few appliances made more sense in an alternative configuration. He contacted me via phone and walked me through the idea. I agreed completely and we made the changes. On the day of cabinet delivery which was a Friday, I noticed the boxes were full of cabinet pieces in the wrong color. I called the store and was told Mark was not working that day which didn’t matter because, within minutes, he contacted me anyway and located the mistake. He assured me he’d get it resolved immediately. First thing Monday morning, Mark drove up with a truck full of the correct cabinets! Scott, the installer, followed shortly afterward and the installation began exactly on the time of the original schedule!!! Then, working with Scott and his very polite son was also a true pleasure!! Scott took time to walk me through all the steps he was planning and very patiently answered a few questions. He and his son were efficient, cleaned up after themselves and went above and beyond to assure I was happy with the end result! I couldn’t be happier with my experience from beginning to end with this team of outstanding professionals! If you’re looking for someone to install new kitchen or bath cabinets, I highly recommend you run, don’t walk, to see Mark at...

Avoid at all costs! I recently had The Warehouse build and install a full kitchen and while the price was attractive, I got what I paid for.

My first pass at this review and all of the things that went wrong exceeded google's character limits.

That's how bad it was.

In short, this experience came down to several factors: Inconsistent/lack of communication from the designer, terrible cabinet construction workmanship and undermanned/poor quality installation (my designer was proud to tell me that they fired my installer, but I had to wait several more weeks before all of my installation errors could be fixed).

The owner (Don) is a nice man but didn't offer any sort of relief. He's fully aware that the customer (me) had to help unload the trailer of cabinets (despite being $200) charged for delivery) and assisted the sole installer with the installation! He's aware of the designer's lack of communication, organizational skills non-proactive demeanor resulted in multiple missed appointments and additional hard costs to us.

It's a great concept -- nice looking cabinets at an attractive price, but if The Warehouse touches any part of your project, expect it to be done late, constructed and installed poorly and be ready to lend a significant helping hand even if you pay someone else for the...

Most of their products are "purchase at your own risk." Sure, you can plug a few things in to be sure they're working but not everything because so much is unassembled. I purchased a grill in a box. Out of 25 total parts, 14 were missing. I asked to return the grill but they said no returns but said they'd "watch for the parts" for me. I'm very sure that won't happen. One of the workers says this happens and the grills should be checked for parts. I agree. One particular part for the grill has about 8 separate pieces for it and those are not part of the 14 other missing parts. We've also purchased fans from them and that's completely luck of the draw. One fan said nickle but it was chrome and they'd only provide a credit for it since "it works." I never assembled it so who knows if it worked or not. The faucets are usually missing parts so be aware... something will be missing somewhere in something you buy. Not the most friendly place either. There could definitely be improvement in that department also. Back when they were in several buildings the selection and organization used to be so much better and I miss that. Not so...