Alpine Ski & Gift Shop - Pocono Mountain Ski & Snowboard Rentals — Attraction in Pocono Township

Wanted to rent just a pair of boots and a helmet. They refused, citing something about safety. But these are my brand new skis with brand new bindings. I just needed to rent boots and have them adjust the bindings to fit the boots. But they refused! So I had to rent boots, skis and a helmet. I thought maybe at least it would be cheaper than at Camelback, but it turned out to be the EXACT same price! So absolutely no savings on a weekend. The second problem was the employee helping me had an attitude. He didnt seem to want to help anyone. I asked for the boots, tried them on, they were too tight, so i asked for a different pair a half size larger. I tried them on and they were way too loose. I asked if he had a different brand or just a different pair because the clamps were not binding and kept flapping loose. He refused. So i agreed to the too large boots, he adjusted the bindings and i went skiing. The boots were so loose, i couldnt turn while skiing and almost crashed! So i had to bring everything back to the car and then drove all the way back to Alpine Ski Shop and asked for the smaller size. Unfortunately it was the same employee and he looked more unpleasant and like ready to just quit his job. By the time i got back to the mountain, i had lost 1 hour of ski time already!

Pros: maybe you will save money on weekdays and non-holidays?

One employee there is nasty and has an attitude like he doesnt want to be there, but the rest of the staff seem nice.

Cons: Boots have no cushioning, and the 2 sizes given to me were too small and too big. (Might only be a problem for my specific size?)

Expensive on weekends, same price as renting at Camelback.

If your equipment doesnt fit or needs adjusting, it will be at least a 1 hour amount of ski time lost as you have to walk back to your car, drive to the Alpine shop, get new equipment, drive back and then walk to the mountain again.

Suggestions to the owner: Lower your weekend prices so there is a savings compared against renting at Camelback

Train your employees to be nicer, at least specifically the one who doesnt want to work there.

Replace the brand of equipment you are renting that has faulty clasps and no cushioning in the boots with something nicer. Try to make sure the half sizes are really half sizes and not way too small vs way too big.

Allow the customer to rent just what they need if they have some of their own equipment and adjust the rental price accordingly. Offer free mounting of the rental equipment to the customer equipment. Have the customer sign a release agreement that frees you from responsability if the customer gets hurt using...

My husband two children and I, stopped here to get some souvenirs on our way home. An employee- not sure if she is the owner or not- had a large dog perhaps a laberdoodle- at the threshold of the store. My husband and oldest son approached the door and the dog barked at them. My husband then asked the woman if she could get the dog so we could come in. He told her our youngest son will be afraid of the dog. She refused to get the dog, stating “he lives here and he’s staying”. She was unwilling to even get the dog to allow us to come into the store. It was embarrassing and disheartening. My children had been looking forward to stopping at this particular store and her unwillingness to demonstrate a modicum of professionalism ruined this experience. Given that the dog barked at my husband and son, why would we risk attempting to go further into the store? Her immediate dismissal of patrons in lieu of her dog makes me question her actual desire to make money. Now, I think I should also mention that my family and I are African American and the employee or owner was white. I would hate to think that her unwillingness to support us visiting the store had anything to do with our race. However, it is hard not to call that into question. We frequent the Poconos regularly and will NEVER visit this establishment again due to the anguish and embarrassment she caused our family. If I could give zero stars I would. We visited...

We purchased for ski clothing and rented ski equipment, clothes and poles as a family from this place. They offered insurance to cover any damage, and we paid extra for rented equipments. However, during skiing, one pair of the poles broke, and it was impossible for us to carry the broken pieces. When we returned the equipment, we honestly explained the situation, but instead of believing us, they charged us an extra $38.

We politely explained that carrying broken poles while skiing was not feasible, yet they insisted on charging us, implying that people might lie about such incidents. If their so-called insurance actually provided protection, then this charge is completely unfair. Taking insurance money and then still charging for damages is nothing but a scam.

This business is highly deceptive. They make you believe the insurance covers damage, but in reality, it’s just a way to take more money from customers. They don’t care about customer satisfaction—only about maximizing their profits. Avoid this place...