Please don’t waste your money on a birthday package. I spent over $800 on a private gazebo and adventure passes for my sons 10th birthday party only to be rushed out of the premises during closing time. The birthday cake that came with the package was frozen SOLID and was not brought out on time. They literally bought the cake out 10 mins before closing time and we couldn’t even enjoy it. Even as we sang happy birthday the staff was standing right outside our gazebo rushing us to get our belongings to leave. The worst part was as we grabbed everything and rushed out as we were leaving we saw other people just hanging out at their gazebo, WORST feeling ever! Even my 10 year old said the whole experience was hectic. Even when I first arrived they have you put your cooler near the gate while u get your pass and guess what another family took my cooler filled with food, nice. I was able to get the cooler back when I was informed food warmers are not allowed on the premises. So if you plan on bringing food just know they will not allow you to keep it warm but it should be stated on the company website I literally planned this for months and never saw that info. When I finally got to try to enjoy some of the water activities a kid literally fell on top of me after trying to climb one of the water floats. So not the safest make sure to keep your distance. Also we wanted to go on the bigger zip line but had to switch lines to the lower zip line after a 45 minute wait because they let a 8 year old kid attempt to go on the big zip line but he was too scared to go. Overall rude staff and not worth the money or the drive. It was fun for the kids but really not somewhere you go often. I’m not one to leave reviews but the experience was just horrible for the amount of money I spent. One of my guest was so discontent with the service that he actually spoke to the owner who offered us two free passes to return due to the inconvenience. The next day I called bridgette as told who was completely rude when I explained what happened she literally did not respond I thought she hung up NO COMPASSION and SO UNPROFESSIONAL she stated she can only issue the free passes when we have a date. WELL you can really keep the free passes do you think I’m worried about two free passes when I spent over 800 dollars… the answer is NO!