Costco Wholesale — Attraction in Portland

Service day at Costco Sandy Blvd, Portland, tire center to Yumi, front desk at check out time 2 pm October 29th of 2023.

I have been a consistently Costco member for 20 years plus. And lately trusting the tire service center for their good sale, quality and nice service.

It just brought to my attention every time (at least three times)I got the female front desk named Yumi to reach out to customers. At first I was thinking well they all booked out and busy. But then I realized that she gave out the same not only unfriendly face but very rude not talking about very cold face, never smile, never explained to all customers. I was feeling very bad after meeting her again today again. And I observed people feeling bad after she turned them away too.

I got the feeling like I came here to ask for free stuffs and no I don’t expect getting an attitude like that especially on the cold and windy Sunday.

Yumi, If you think that you have no more space what so ever please hang out the big note of no more walk in for some services, that way I guess no custom has a feeling of bothering you. And if you just hate the job of seeing customers and be friendly with them, maybe this front desk job should have not assigned to you then.

Back to my car service, I got the car fix ( in somehow) and the technician named Ryan left me a message to pick up car. Unfortunately I had to face with Jumi again:( I told her I got the call to pick up my car. She just looked at my paper account and then tell me how much I have to pay without tell me what has been done. I asked her could she tell me what has been done please. She looked and looked and says no note. And finally said my tire got the “ technical word”. I asked what that mean. Did they fix it? Then she said not fixable. Omg! So why I have to pay almost $60 after waiting of almost 3 hours for something no fixable??? Then I just ask her I need to talk to the technician who involved into my tire. And Yumi denied to call him, saying that he is busy now with other things without checking his condition. Then she said if I like to talk to manager and I said yes I need to talk to her manager.

My point is after calling on phone and got the walk-in direction on Saturday and no successful get it done. Tech says have some slots available on Saturday if I can walk in and wait. Came in and Yumi said no. I came back on Sunday morning as her advised for a walk in waiting list. I was lucky to meet other female front desk and she got me in.

My concern here is Yumi’s attitude too cold and no reaching out. No explained the fee. She can say let her check with the tech. My tire got nailed in and I hope that got fixed but if it not then she need to tell me that and give me the appointment when the new tire come to finish the service.

I really hope this review about Yumi matching with lots of bad feelings she caused and let more customers be aware of her very bad attitude and non professional customer service.

Jess N. Female Costco customer 20 years+ Health care...

Title: A Heartfelt Apology from a Supervisor (4-28-25)

I returned the "organic protein shake (chocolate flavor)" today. But the cashier (maria) opened the box and said to me, "I took out one pack and there is a problem with the expiration date (jan, 26, 2025), so absolutely, absolutely no refund."

I said, "I bought it a week ago. Check it out." Maria refused. She said, "It is past the expiration date, so absolutely no refund." 1) Her eyes were suspicious of me and Maria was confident in her own judgment. 2) Maria did not listen to my opinion at all. 3) I asked her several times to double-check, but she kept emphasizing, "No refund."

I told the supervisor (Jim. G) and he easily confirmed it. The expiration date is written on the outside of the box and on each pack, and it is Jan 26, 2026... and she apologized several times after she came out. But what I really wanted was a sincere apology from Maria. Her attitude was consistent. "I did nothing wrong. The clerk acted as he saw fit." Nowhere did she have any idea what she did wrong. I hope I never see an employee who treats customers with such a bad attitude and treats them with suspicion + messes up their work at Costco again.

I have a request for my supervisor (Jim G.). First, I believe that mutual respect is essential in any situation. And I believe that we should solve things one by one based on that. I think that the idea that "customers are scammers and the clerk is always right" causes problems.

Second, the work process should always be objective (comprehending the customer's story + your own judgment, calmly checking one by one (the expiration date on the inner pack + the expiration date on the outside of the box + the purchase date on the computer, etc.) please confirm).

Third: Everyone makes mistakes. If you apologize sincerely, everyone will accept it. However, Maria "never apologized to me. Her attitude toward me was cynical." I ask that the attitude and stance of putting the blame on the customer, who was at fault, change.

Lastly, I strongly request that Supervisor Jim G. not allow such behaviors of poor communication skills + lack of mutual respect + inability to handle work rationally, causing fights and disputes to occur any more at Costco...

I normally LOVE Costco. Been a member for years and come to this location all the time. Today I got a flat tire and had to rush to get to the tire center hoping they could fit me in. Fortunately, the tire center is AMAZING and did fit me in. Anyway, I bought my new tires and by that time I urgently needed to use the bathroom as I had been out in the high heat/sun for hours with flat tire and had been drinking lots of water to keep from overheating. The entrance was very backed up so I went through the exit. They stopped me and I kindly explained I needed to use the restroom and it was an emergency, and SHOWED MY COSTCO CARD. They told me I would still have to go around. It was not an option to go around. I told them I wasn’t going around and kept walking as I embarrassingly had to explain in front of several people that I was going to have an accident if I didn’t go. And of course because several employees were yelling at me/following me, everyone was watching.

AS IF that weren’t enough, THOSE POWER TRIPPING employees WAITED for me outside the bathroom, at which point I was enraged! I spoke to the manager, she said, they just needed to see my Costco card. I told her I had already shown it at the door. I had spent close to $700 at the tire center and am curious how much I have to spend to be able to use the bleeping bathroom? I do understand the policy, but I showed them my card, gave them a very logical explanation, and it should only take A FEW CONNECTING BRAIN CELLS for someone to realize an exception needed to be made and they should let the PAYING Costco MEMBER use the bathroom. The entire situation was completely unnecessary, HUMILIATING, and HORRENDOUS CUST SERVICE. The manager somewhat apologized, but an apology is simply not enough for such a disgusting and humiliating interaction that was clearly more about power tripping than anything else, which is why I’m posting this. And my post shall remain until they make it right (not even sure how they would do that, but they escalated the situation beyond where an apology was enough). I think those power-tripping employees should be ashamed for humiliating a member in the way they did. I hope they enjoyed their...