The Radnor Hotel — Attraction in Radnor Township

We were celebrating my Mother’s 70th birthday at brunch at the Radnor hotel. The check was delivered at 12:07 pm. One of the managers, Shane came over to the table at 12:50 pm and informed us that our table was needed and there was a 2 hour time limit for the brunch. We informed them that no such limit was advertised or mentioned when making the reservation. They told us we had to leave. Mind you, they still had not collected payment on the check. We asked for more water and were refused. We waited for payment to be collected and payment still had not been collected at 1:05 pm when Shavon McKenna came to our table and told us that if we didn’t leave they would call the police. We informed her that we had not paid yet and she attempted to grab the check out of our hand. She left and called the police. Once we gave the check to a server, and the check was returned, we got up from our table. My 70 year old mother went to use the bathroom and again Shavon came over and said the police were there and we had to leave. We explained that my mother was using the restroom and we would leave shortly. She went and got the police and officer Lunger came over and forcibly escorted us out, as I videoed the incident. The officer threatened stating that he was recording us. Once we had left, the officer snidely told me to enjoy my 15 minutes of YouTube fame and when I asked for his badge number, refused to provide it.

Another table was also asked to leave and said that they were unaware of any 2 hour limit as well.

While they may have a 2 hour policy, to not inform guests, ask them to leave, then prevent them from leaving by not taking the check, then call the police and have us forcibly removed without the police willing to listen to our side of the story is not only ludicrous but dangerous. The fact that we were not the only guests bothered by this and asked to leave — they asked another table to leave and refused to refill their water as they did ours — means that they do not make this policy known and instead choose to remove guests and create chaos.

Mind you, we paid them $390 and this was how we were treated.

While I understand that all reviews are subjective and that all must be taken with a hefty grain of salt, I hope that in reading this, as you consider a hotel or restaurant, you give pause to The Radnor and patronize a more reasonable and hospitable establishment.

UPDATE: Thank you to the Radnor Hotel for so quickly responding to my review. I certainly appreciate that you felt it necessary to use my full name in commenting on multiple occasions. In fact, it is amazing to see the hotel actually respond to a review at all. As is indicative of poor hospitality and an dismissive attitude toward customers, this appears to be the first review that the hotel has ever responded to. To the Radnor, we would like you know that we feel so very fortunate to have elicited your first response to a review. Perhaps you will eventually learn that customer service is necessary in order to run a successful business and the way you treat guests is not a viable business model. This is a situation you created. Had you told us about the two hour limit when we made our reservation, this never would have happened. Rather, you decided to obtain our money and then institute a rule on a dining experience that is supposed to be unlimited. If you had apologized or kindly offered a reasonable alternative that would have deescalated the situation as well. Instead, you told us that the buffet was only meant to be enjoyed for 2 hours.

If you want to rewrite the truth, that is your prerogative. No one from my family of elderly and special needs patrons threatened or harassed your staff.

I apologize that the hotel created this situation and for their lack of respect of their guests.

Perhaps the hotel will now learn that commenting not responding to guest feedback and treating guests like criminals is no way to run a business.

Only time will tell, but to the Radnor, don't worry; I'll give you more...

We decided to book a block of rooms at the Radnor Hotel for our wedding in May. Leading up to our wedding day, we were in communication with a few people and everyone was friendly and helpful. I will point out though that there were long periods of time when we didn't get a response within 24-48 hours. A few days before our check in date, our guests who were staying over as well as us received an email basically telling everyone the "rules" stating the quiet hours policy. We heard feedback from some of our guests that they have never received an email like this from any hotel and they were a little taken back to be honest. The hotel and rooms were clean and simple but nothing special for the rate you are paying. The morning of my wedding day, the bridal party wanted to get breakfast at the breakfast buffet. Upon checking in, we received rude service from the host and they were being so nit picky about who is staying in which room when my husband and I stated at check in that everyone who is apart of our wedding block should be put under our tab. When we sat down to eat, we decided to combine two square dining tables since there were 10 of us total. It's important to note that we were the only ones dining. The next morning, we went again to the breakfast buffet and noticed that they placed signage up stating to NOT move or combine the tables. It felt so passive aggressive and snobby. I do want to point out that the food was delicious and had a wide variety of options. We also ran into some issues with some of our party not being able to book a room after our block closed. There were still rooms available but they would not let them book unless they stayed for two nights. I don't understand why a hotel would turn away someone who is literally willing to pay the FULL PRICE for a room when it was probably empty. Again, rude and frustrating. We were also extremely disappointed to find out that their bar closed at 11pm. My husband and I were willing to pay extra and guarantee at least 20 people for drinks and appetizers after our wedding for an after party. Again, turned away and made us feel like we were asking for too much when in fact this is a very popular. Overall, if you are getting married in the Radnor area, then this is the most convenient location since it was literally a 3 minute drive from our venue but other than that, I would recommend looking elsewhere. If you and your party want to further the celebration after a wedding, don't book here. It's a buzzkill to be honest. And the cherry on top of everything was the service. We literally felt like an inconvenience and the staff was snobby and rude. I do not recommend staying here and we will...

Even though the hotel's website and advertising made it look great, the hotel room in which my wife and I stayed was average at best. Bathroom so small it was difficult to move around, small little 32" flat screen TV, a very uncomfortable lumpy mattress and walls so thin that one could hear virtually everything from the adjacent rooms. All of this was have gotten the hotel an average rating from a person that has stayed in 1000's of rooms all over the world. Now for the bad parts. Upon checking-in, the front desk clerk casually mentioned that "turn down service was not being done due to the covid19 virus." To me, turn down service is when the bed is turned down at night. That was not what the Radnor's definition was, however. When they said "no turn down service" they meant NO SERVICE of any kind! No room cleaning, no fresh towels, no made beds, nothing for the four nights we were there. And worse, there was no heat. When I asked three different people at the front desk (including a man that identified himself as the night manager), I received the exact same canned answer, i.e., "no heat is turned on until the temperature reaches 55 degrees F. We have an old boiler and that is the reason for no heat. There is an extra blanket in the closet." The temperature outside our room during the first night was in the upper 40's. The temperature in the room was in the low 60's. One positive note was that we we had to go to the front desk virtually every night, the staff was very polite and prompt to give us a large plastic bag with towels, washcloths, coffee packets and cups, soap, etc. As I mentioned earlier, we stayed for 4 nights and our room was never touched. When we left, the piles of used towels, trash cans overflowing, etc. were totally unbelievable.

In all fairness, one of the people at the front desk told me that we should have read their information more closely and would have seen that no services were offered due to covid19. I went back and looked and there was a disclaimer that one could go to and read the fine print. Maybe everyone else in the world reads these but I don't normally.

We stayed at the Radnor due to its location near family members. Next time, we will drive further away to get acceptable...