Natural Tresses Hair Salon — Attraction in Raleigh

DO NOT WASTE YOUR MONEY HERE FIND A MORE PROFESSIONAL AND SKILLED SALON IN THE AREA!

I decided to give this salon a chance due to its convenience, as I was looking for a new stylist closer to Raleigh after my previous stylist relocated. Unfortunately, my experience was frustrating and unprofessional.

During my visit, three different people worked on my hair at various points. While two of them were nice, one of the stylists who started my retwist was still in training—something I was not informed of beforehand. Daisy, the owner and third stylist to work on my hair, was aggressive with my hair. When I voiced my concerns, she became defensive and blamed me for how I expressed them instead of addressing the issue professionally.

The most shocking part was that she used scissors throughout my loc retwist. I have only had locs for 10 months, and my previous stylist never used scissors during a retwist. Daisy did not ask or explain why she was doing this—she simply started snipping. I was in disbelief. My reaction was obvious, even though I was wearing a mask. As she was finishing, I requested to leave some baby hairs out to style my edges, but she huffed in frustration while working. Then, she handed me over to the trainee to finish my hair and put me under the dryer. Unfortunately, the trainee didn’t seem to know how to adjust the dryer properly—the dryer head was pressing against my scalp for stability. These dryers heat up quickly, so I had to keep moving my head in and out to avoid scalp irritation.

Daisy came over twice—once to fix the dryer from resting on my head and a second time to adjust the temperature. At that point, I asked if I could reduce my time under the dryer because I was already unhappy with how my hair was turning out. Despite being fully aware of my dissatisfaction, Daisy never once asked me if I liked my hair or attempt to fix my hair.

I have attached my interaction with her at the end of this review. If you value professionalism, skill, and customer service, I strongly recommend going elsewhere.

UPDATED RESPONSE

As you can see, Daisy is wearing a white headband, and the other stylist is in the grey jacket.

The defensive response from the shop manager highlights the lack of professionalism at this establishment. As a client, I have the right to express discomfort during a service and provide input on how I want my hair to be styled without facing hostility from the service provider.

The stylist in the grey jacket was still in training when she approached Daisy, who was attempting to do a retwist on my hair. The trainee mentioned documenting her hours for the day. While it’s not a problem that she’s in cosmetology school working toward certification, she was not the issue.

Moving forward, the integrity of my hair was not properly addressed. 4-5 weeks, a reasonable timeframe for locs to go without a retwist. If the integrity of my hair was a concern, it was never addressed, nor was there any guidance on what could be improved in my maintenance routine for better hair health. Daisy, the hairstylist, never asked about my hair at all. It's concerning to hear a hairstylist talk about the integrity of someone else’s hair when Daisy's own hair, to an untrained eye, seemed to be struggling due to improper care.

I hope the integrity of this video which is 3 minutes long is preserved, as it speaks to the overall professionalism (or lack thereof) in this situation.

Let’s start reporting bad services to the Better...

I went to get crochet installed, but I had a terrible experience and I will not be returning. Naomi, my stylist, seemed nice, but the service and quality were poor. I arrived for my appointment about 7 minutes late, but Naomi didn't get me in the bowl until about 30 minutes after my arrival. Although she asked me if I had somewhere I needed to be, she didn't seem to consider my time. I brought my own shampoo, but she left me in the bowl with the wrong shampoo for a long time and then did the same thing with the correct shampoo. After that, she had someone help her blow dry my hair, which I assumed would speed up the process. But then, Naomi couldn't figure out how to braid my hair down, because I had "so much hair". With her braids for the crochet, she didn't even braid from the front back, leaving out more than just my baby hairs. So, I can't wear my hair in different styles, or it makes my hair look old, even though I got it done less than a week ago. I've been to other stylists, and they've never had an issue with the length of my hair, and I've never had so much hair left out of the initial braids. She even asked me if I had another hairstyle in mind, which was extremely unprofessional as I scheduled crochet, and if she didn't know how to do it, it shouldn't have been listed on the website. The salon owner told me I would need about 6 packs of hair, I brought 5, but Naomi ended up using 9 packs. I was there for over 5 hours, with two people working on my hair for the majority of the time. It had messed up my plans for the day as I was only meant to be there no later than 6, but I was getting in my car closer to 7:30. Naomi apologized plenty, but that doesn't excuse all the things that went wrong and the unprofessionalism displayed during my first visit. She gave me a coupon for a free treatment, but it doesn't make up for all the time I wasted there. I received very unprofessional service, and they didn't include some of the hidden fees. I had scheduled an appointment for a loose hair crochet, and was told that there would be an extra fee if the hair wasn't pre-looped. I have never seen pre-looped curly crochet hair before in my life. I was informed of this additional fee a few hours before my appointment. They called me two days before my appointment and when I called back, the number didn't work. It went straight to voicemail where the mailbox was full, so I couldn't speak to anyone. Less than an hour before my appointment, Naomi called me and asked if I could come an hour later, but I couldn't. Despite this, she still started over 30 minutes late, which shows that my time wasn't taken into consideration, nor was the time I had scheduled for the appointment. She also informed me that I may be charged extra because of the length of my hair, which is unprofessional since she told me after I had arrived for the appointment and while she was washing my hair. If I didn't have an important event the next day, where I needed my hair done, I...

Being nice with giving 2 stars because the lady that did my hair was nice. HOWEVER!!! Please be careful of this salon! I had a 9 am appointment for a slick ponytail. Their slick pony tail consist of Pump It Up Spritz. By the time I got home my hair was already coming undone. I sent a email to the owner expressing how I felt and ended up fixing my hair because it was coming undone after being told my hair would hold up until the wedding I am in on Saturday. This is the kicker. I paid $123 for a slick pony tail (hair was not included, I did buy my own hair). So I was charged $55.00 for a silk press ( all of my hair was not even flat ironed, only the perimeter of my hair) and I was charged $65.00 for the ponytail (that held for a few hours before my swoop started to fall, and the girl who did my hair kept one of my bundles that was not even used). A lady called me Wednesday to confirm my appointment and services, in which she changed my appointment from Wednesday night to Thursday morning to ensure my hair was fresh, etc. I asked if she would send me a updated invoice because I needed to understand why my bill went from $80 when I booked online to $123, and she said she couldn't but I would get a email of my appointment change. It was not until after I got my hair done to where I saw the breakdown. The girl that did my hair asked my friend who was there waiting on me if my hair looked good.... She never showed me the back of my hair. So the boss/ manager whoever called me today after seeing my email. First off she seemed she had an attitude why... I don't know and honestly don't care because I am unhappy with my hair that I just paid your salon $123 of my money to do and was given what was promised. Anyways... She proceeds to tell me I should of came back for them to fix it. I had just spend almost 3 hours in that salon. I had other appointments and things I needed to do. Then she said I should of came this morning... I have a entire FULL TIME JOB, I don't have time to take off to come get something fixed that should of been done correctly in the first place. So because I voiced how I felt and the irritation she offers me a CREDIT! I made it clear I was not returning. When you mess up my hair once I will not give you the chance to touch my hair again. And because she had an attitude made me definitely not want to come back knowing its a issue... Forget a credit you should be issuing a refund! But I know its not going to happen! So as I said before be aware and check everything out. If you going to get a pony wash your hair, straighten it, and mold it before you get there because if they do it they going to be charging you for 2 different hair styles and your hair will come undone within a matter of hours because all they use is a little bit...