Nerds On Call — Attraction in Redding

1/13/23 Took my laptop down to Redding again today to meet with one of the managers, Nick. Wasn't really looking forward to it after all the hassle. But Nick was amazing, went above and beyond any expectations. He was kind and understanding. He personally looked at my computer and offers his best opinion. I had already ordered a battery and he offered to replace the power port at no charge and install the new battery when it comes. He also offered a full refund and a few months tech support if I needed it. Completely blown away, fully expected to be told oh it’s not our fault. Whatever they are paying him it’s not enough. Changing rating from 1 to 4 stars based solely on his attitude and willingness to make the situation right.

1/12/23 Was super bummed, no reply from manger. They called to confirm apt for tomorrow and I told them wasn't bring my laptop in if their manager couldn't even be bothered to return my call. Nick called back within a few min. His high level of customer services is what I had expected from the beginning. He said he's not the manger of the Redding store but that he would personally look at my laptop tomorrow and see what was up. He agreed that it shouldn't have been given back without starting correctly. He said to bring it in and they would check it out and see what's up at no charge and go from there. This was the response I was looking for not telling me I'd be billed more just to bring it all the way back to Redding.

1/8/23 Went with this company since I wanted to support a local shop and not a big box store like Best Buy. I was impressed someone was actually online when I went to chat about an appointment. I looked at reviews and company seemed great. I usually work on my own computers but just wanted my laptop up and running for a job I had the following week. They seemed great.

Took my laptop all the way to Redding...1.25 hr drive each way. There was something shorting out in the screen, told them there was nothing wrong with hardware or software. They called me 3 days later, said it was a pinched cord and it was all fix. They claimed they ran diagnostics on it and everything was running great. They tried to upsell me on a tune up which I declined since the computer is new and hardly been used. Drove another 1.25 hrs each way to pick it up so I could use it for work this week. Again they tried to upsell me.

Got it home and tried to start it up a day later. Had all kinds of issues. Dell Diagnostic came up, wanting to run. Bios said there was an error OS_Boot_Failure. Finally got it started and realized it was running off charging cable only and battery wasn't charging at all. How can they give a computer back, claim it’s all good and that won’t even start up?!

I sent them a chat and a very nice but unhelpful guy called back. He seemed to know nothing. Said he could remotely access my laptop. It was in the middle of Dell diagnostic so asked him to call back in 30. He did but then said oh he'd have to charge me more for remote help! Said his manager told him after looking at my note my only option was to bring it back in and have them take a look at it. Super frustrating since now I don't have a laptop for work and need to spend a bunch more money running it back down. Got a call back a bit later, was hoping they were going to make it right but it was just same guy saying since I'd ONLY paid $99 they would charge me to look at it again! To fix a problem they created!! Completely stunned. I feel like I've been scammed. Absolutely the worst customer service I've seen in a long time. All they care about is the money. I said that was not acceptable and wanted to talk to a manger. Guy on the phone said Nick was manager’s name and apparently he wasn't in but will call me tomorrow. I’m assuming he’s the same manager that looked at my notes today and told guy to upcharge me to look at it again.

Hoping they make it right but so far nothing but negative feedback on...

I brought my desktop computer to the Redding location on a Tuesday at around 3:30 PM and was given the price structure and times they anticipated for diagnosing the issue, repair turn around and parts delivery if needed. I called late Wed and was told nothing had been found yet and they needed more time. Called back Thursday and was told the RAM was working fine, but may not be getting power, they would need more time. I tried to call right back and ask about just replacing the motherboard and CPU, but the tech was not available and would call me back. No callback. Monday was a holiday, unsure if they were working so I waited until today at 1 PM to call and was told the person I needed to speak to was at lunch and would call me back soon. At 4 PM I called them back and the tech was "not available" to speak with me and no solution to the problem was put forward.

4 days to tell me my RAM hardware is good, but offer no solutions is pretty bad. The lack of call back is not great either, but I could live with it if we were getting somewhere. All things considered they either did not want this work or it they don't know how to fix it. Either way, I have asked for them to put it back the way I brought it to them so I can take it somewhere else. If that doesn't go smooth, I'll come back here and make this worse I guess, I hate leaving negative reviews, but I just wasted 7 days waiting for nothing to be done not to mention $49.00 down the drain.

*Update - Someone from the shop reached out to me today and we had the conversation we should have had last week. They apologized and explained what went wrong on their side. Am I happy about being the person stuff goes wrong for, not really, but mistakes are made. They have asked for the chance show they are a good company and I am going to take a chance with them. I’ll update this review when everything is done with my...

The IT tech was friendly and professional but at the end of the day didn't know any more about the systems and problems than I did.I was very specific with their office what I needed, the tech even called me before showing up to clarify what I needed. He spent most of his time trying to find answers to my questions on google. If I wanted to spend $150.00 for an IT conversation, I would have bought a ticket to an Apple convention. The Tech admittedly explained that what we need is over his head to his supervisor, but the supervisor didn't budge on the price... My suggestion is if your looking for a business solution for complex IT issues.. These guys are not your ticket.

Post review: The store manager has since reached out to me and issued a partial refund. As a business owner myself I feel that every company should be judged not by their mistakes but how they treat their customers after the mistake has been made. Mik took the time to explain that their company has more advances techs available in higher traffic cities and in the future might be able to help. Although this didn't solve my original issue, I hope this feedback will enlighten the...