Overall 10/10 Yikes. Read this review and you won't have to read any others. First let me say I NEVER leave reviews. Maybe 5 in my lifetime.

I beg you to stay anywhere else.

We were traveling through and decided it would be fun to stay a night in Reno! Exciting right?! Found this hotel and figured, you can't beat the prices, reviews 4.0. Seemed fair. "Luxury Suite - $114.00 total (room, taxes, resort fee)" seriously can't find pricing like that anywhere so we booked. Went inside, found registration...the line was insane! Granted it was 3:00PM on Friday so we weren't to upset about the line it's to be expected as that's when most hotels let you begin check in. We skipped half the line to use the self check in system, very cool, everyone before us seemed to be afraid of the technology but after they saw how easy it was all the machines were in use. The lobby was beautiful! I was so excited for our room.. which we took an escalator to, walked through the skywalk, to another building, quite a lengthy walk away from everything else. The further you walk the more you see a neglected building. Ceiling with water damage, rot, buckets under to catch whatever falls out, walls with damage, carpet as old as the building, out of service escalators, lights out, vending machines not working. We got to our room, smell was off, heater was on in the middle of summer - 95 outside. Didn't look into it much more we were hungry so quickly left and went to the food court... Never found the buffet which is what we wanted, steak house was closed (it was a Friday..?), went to the food court and this was my only good comment about my whole experience. The employees in the food court at both Panda Express and the Pizzeria were amazing! Fun, happy, great people, food also great. Then we gambled, I recommend going across the street it's more updated, still part of Circus Circus. We got pizza about 10:00 PM the food court was INSANELY busy! Walked a million miles to our elevator to get back to our room and I came around the corner to find about 60 people ahead of us waiting to use the elevator.. there were only a few in service..one had its doors open and was half way between the floor and ceiling. Horror movie vibes. I hear a comment from someone behind me say "I rode that earlier today and it creaked and squeaked the whole time". People tried to find stair cases to get to their rooms instead, no signs. Only signs that said "exit for emergency only, alarm will sound". There was a lady behind me saying "this is ridiculous what if there was a fire!" We finally made it on an elevator, and the other family onboard says "I smell electrical fire." ....I didn't smell anything so I thought maybe they are playing a joke cause the situation was so wild. Got to our room, read the emergency exit plan which for the love of God please read it if you do stay here. Went to take a shower.. the water was luke warm, wouldn't have washed my dogs in that temperature even. Checked the smoke detector in our room.. batteries dead. Didn't sleep all night, all I could think was I was about to be a part of a historical hotel fire where hundreds of people got stuck inside this hotel. Got ready to leave in the morning, shower still cold. Found out the bed I laid in all night the sheets were ripped, including the mattress protector could see right down to the mattress in the corner.. I couldn't get out of this place fast enough. Literally. Elevator line again. Here's the trick, push the button to go up, ride it up then you can go down otherwise the elevator will pass your floor all day long or stop with a full ride already. Was going to check out and tell them what I really thought but I could image the line for that would be long. Just wanted to leave this place so we did, plus the poor staff aren't responsible for the outdated amenities.

#fixthishotel #dontbeahistoricaltradgadey