Mid-Continent Public Library - Riverside Branch — Attraction in Riverside

I don't usually do these reviews, but I'm so disappointed in humanity as a whole right now, that I need to express my frustration.I reserved a room at this location on Wednesday (03-19-25) for two hours to take the GRE exam.As a first time test taker, I wasn't aware of how long the check in process for the test was going to take, leaving me not enough time to finish in the allotted amount of time that I did the reservation for.I was almost done with the test when the next person that reserved the room came to claim the room, making extremely rude, offensive and aggressive gestures through the glass window telling me to leave the room(setting a magnificent example for the little girl that accompany him) .The librarian disrupts into the room twice (after telling her the type of exam I was taking) and tells me I need to leave the room and that she was going to transfer me to the adjacent room that was empty.I'm pretty sure she was well aware that when you are taking that type of exam( GRE) no-one is allowed to enter the room you are taking the test at or be moved, since there is a life proctor checking everything.If you were willing to move me to a different room, why you didn't ask that man the same question and let me finish the exam properly(perhaps because of my race).After months of preparation my score was canceled to no being able to finish the exam session properly.I was well aware that I was 20 minutes past my reservation time and I didn't want to occupy the room any longer.I just wanted to finished the exam.As a librarian, you didn't show any type of kindness or understanding and to the man acting like a wild animal that day.I hope the same doesn't happen to your...

I encountered rudeness at this location as I merely turned one small table so I could face the window and not the wall. After I was finished I proceeded to return the table in the direction to which it was found. A person who appeared to be in charge came rushing in and charged at me telling me rather forcefully 'please don't move the tables!' and would not allow me to continue to place the table back in its original direction. This was highly unnecessary and uncalled for. I am a tax payer and was not causing any harm. Meanwhile, in the other library stalls there were people with shoes off, bare feet and sleeping who were taking valuable space that could have been used by a person who desired to use library services. This kind of unnecessary behavior is not helpful to make people feel like they want to return to your facilities . Please rethink your customer service and know we as tax payer are paying...

Kids playground??? The new library is amazing. It's well thought out and nicely designed, the staff are welcoming and helpful. And that's where it ends. While I was there, a mother, using the term loosely, let her kids run, literally screaming and running all over the library. They were jumping on furniture and using the place as an outdoor playground. The mother sat on her phone and did nothing to stop them. I asked a staff member, and it appears that the library is now a community space. What idiot bureaucrat decide was a good idea? Unfortunately, the staff cannot do anything unless enough people complain and then they can ask the person to have at least...