Amour Bridal — Attraction in Saint Clair Shores

If you read this review, please read it in its entirety.

I want to start out by saying that Amour Bridal opened early for me to fit my appointment in which I’m very grateful for. Apparently someone scheduled an appointment at the same time I did for the same slot which caused the system to crash, so after a phone call or two we were able to find a time to accommodate me. When I went in, I was the only customer in the store, and I really liked the one-on-one dynamic. It felt more personal having someone with their attention on only you. Here’s where the problems start. I showed Tiffany the flowers and tiara I picked out on my own and she proceeded to discriminate me based on my color choices, saying things like, “these choices worry me” and, “are you REALLY sure you want to go with that?” YES. I’m the bride, and I get to pick out what color I want my flowers to be, and what I’d like to accessorize with. After talking about dress styles, Tiffany started commenting on my body. She would start each sentence with, “Don’t get offended by this…” “I’m not trying to be offensive but…” and would continue to state how small my breasts were. In her words, “God didn’t exactly grace you with a voluptuous body.” This made me extremely uncomfortable because it was commentary that was unneeded. After that, I felt uncomfortable in every dress I tried on. I felt like a wooden plank in a wedding dress. I felt ugly. I felt like we were trying to put lipstick on a pig and call it a bride. Tiffany was comparing my body to her own, bragging about how large her breasts were and then would crack jokes about how her breasts were spilling out of the dress she was wearing. She said that I wouldn’t look sexy in any dress because of my breast size. I found some dresses I really liked but I don’t think I will go through with taking my business here. I’m supposed to feel beautiful on my wedding day and if I wore a dress that I was told wouldn’t look good on me anyways, it would ruin my big day. This experience ruined my whole day and made me cry. It made me feel hopeless and wanting to give up on my dress expedition. I can’t believe a “body positive” boutique would have exceptions on what makes a body beautiful. People think it’s a compliment to state how petite you are but don’t realize it’s harmful to tell a woman how small her breasts are, aka, that she’s lacking in feminine features. I wouldn’t recommend this bridal store to anyone.

Edit: Shortly after posting my review, Tiffany called me to apologize. We had a long conversation about how people with certain body types can make comments about people with other body types without realizing that it may be harmful to their self esteem. We had a really good heart-to-heart and I greatly appreciate the fact that she called me personally to talk about it. Excuse me for how I word this, but it takes a lot of balls to swallow your pride and apologize for something that you didn’t even realize you did wrong. Tiffany could have responded to my review rudely, or just had it removed, but instead called me to clarify her comments and clear up any misconceptions and that’s very...

I urge you not to shop here. This is the worst, most frustrating retail experience I’ve ever had. The owner was incredibly rude and unreasonable. I ordered a beautiful gown that came back altered completely incorrectly. When confronted about the errors, the owner blamed me (the bride), would not listen to anything I had to say, changed her story/suggestions multiple times with each conversation, and refused to give any sort of refund for my ruined gown. Instead she insisted she could do no wrong, would NEVER have made a mistake, and instructed me to call a lawyer if I wish to continue the refund conversation. Finding the perfect wedding dress has been an experience I’ve always dreamt of, and now it’s been ruined.

Response to owner: It is unethical to take a person’a money and not provide the promised product in return. Had a I known a 57 in hollow to hem meant the gown would expose my ankles while standing barefoot I would have insisted on a longer gown. This is NOT the correct length. It is your job to make the gown length, style, and features clear to customers who spend substantial amounts of money in your shop. I told you I would wear a low heel. I am certain of this since I had my shoes picked out in the shop the day I bought the dress. The five people with me at the time are also certain of this. I’m asking for a small partial refund to reimburse me for your mistakes and my time, especially so close to my wedding. It is unreasonable that you can’t address a mistake you made and that you continue to blame me. It’s truly offensive and frustrating. Every photo of this dress and dresses with scalloped edges covers the brides’ feet. There is no way to photograph me in this gown with my feet covered as you suggested. You were unwilling to work with me on fixing the gown until I called to complain several times. You highly dissuaded me from alterations and told me making the dress longer would be impossible. I specifically asked you multiple times if you could make the dress longer and you said “it might feel longer but it won’t truly be longer”. After hearing this and knowing how badly the dress turned out the first time of course I had to take it to someone else and request a partial refund from you. I am now spending the weeks before my wedding rushing to fix a gown with errors you insist I caused and filing complaints. Even on this online forum you continue to blame your customers instead of taking any sort of responsibility for your mistakes. It truly is heartbreaking. I hope for the sake of your future customers you can learn to be reasonable and responsible.

Again, I urge others reading this not...

I SAID YES TO THE DRESS!!!!!!!! OMG, Best Customer Service Ever! I'm sooooooo excited, I can't even take it! I found this Bridal Salon on The Knot and made an appointment to try on Wedding Dresses. This store is ran by a Mother and Daughter who I applaud for their awesome Customer Service and for their beautiful selections of Bridal Gowns. Tiffany was extremely helpful and very knowledgeable about the Bridal World. She was very down to earth and offered great advice as I go down this course of finding my perfect Wedding Dress. I tried on several gowns and I like that they are by appointment only because it allows for them to focus more on the customer. I can tell you that Tiffany knows her stuff! I explained what style of Wedding Dress I was looking for and 3 Gowns later, I was in my Wedding Dress! Not only did she lead me to my dress, but she made the process fun because of her lively personality and cheerful spirit. She was honest and let me know what goes best with what because when it comes down to the whole look, it can be a bit much from choosing the Wedding Dress to the Veil to the Headpiece to the undergarments to the shoes to the jewelry, clearly I can go on and on. At Amour Bridal, you will feel comfortable and you will have a fun time. Brides, make sure you visit this store because you won't regret it. The dresses are also budget friendly. Most stores range from $2500 and up, but this store has good prices if you ask me. I highly recommend this Bridal Salon! Thank you Ladies for such an...