B & M Furniture Inc — Attraction in Saint Paul

Ed was such a pleasure to work with. I had my heart set on a particular sectional that no other furniture store in MN that I reached out to had on stock (I called and frequented at least 25 large to small furniture stores). I had never heard of B&M furniture, but I'm so thankful this store popped up in my search of furniture stores in Saint Paul, MN. I gave Ed's store a call, he was working with a customer and promptly called me back and informed me that I was in luck and the sectional could be delivered in 2 days. I asked Ed if he could speak with his delivery personnel and get it shipped to me next day, and he was able to accommodate to my scheduling needs. Everything about my interactions with Ed was superb, to say the least! In a matter of 5 minutes, Ed was able to get me squared away since I knew the exact couch I wanted. I'm very thankful I was able to work with Ed and would recommend this furniture store to anyone in need of furniture! Ed was able to price match the sale that was going on at Ashley's furniture as well, which was the cherry on top of my wonderful experiences with Ed and his team. And to be perfectly honest, since I frequented a number of larger furniture stores, in the course of a phone call, I felt as though Ed was able to attend to my needs moreso than the people working at larger furniture stores who were jumping from one prospective customer to the next. Ed will give you the attention and the services you deserve! I believe this is the longest review I have ever written, but I just want to emphatically state that this furniture store will get the job done...

Be careful! Make sure he has it in stock before going there. At first, Ed was kind and helpful. He then told us the sectional I was inquiring about was not in stock at his location. He had the right facing chaise but we wanted a left facing chaise. I said his post on Facebook Market was a little deceiving because it said “available in the reverse direction”. The pictures on FB Market had both right and left facing chaise. His kindness turned into anger. He pointed his finger at me saying he stands by his post and that he wasn’t being deceiving. No apology and no empathy! He could’ve stated his intentions but no.

Here’s his FB Market post: 3 PC SECTIONAL STEEL BRAND NEW 91" X 139" X 61". CONTEMPORARY STYLE AVAILABLE IN THE REVERSE DIRECTION. ALL MY FURNITURE IS BRAND NEW AND IN THE FACTORY WRAPPING. PLEASE CHECK MY GOOGLE REVIEWS SHOWN ON MY WEBSITE. "B & M FURNITURE ST PAUL MN." I AM EDWARD ABRAMSON, OWNER OF B & M FURNITURE 437 ATWATER STREET ST PAUL. I WORK BY APPOINTMENT. PLEASE CALL [hidden...

I so wish I could give a five star review and actually I would give five stars for the customer service because Ed was fantastic. I'm giving only two stars because after having a large sectional couch for 7 months that was bought here, I'm not very happy with it. I could tell pretty quickly it was not high quality, which is ok because I realize the price was much lower than most couches this size. It had threads hanging off all over the place that I had to go around and cut off. The thing that bothers me the most is that the cushions are basically constantly moving and stick off the edge, showing the black strip of different colored material on the back edge of the cushion. Which is ironic because there is velcro under each cushion to keep them in place, which does not happen. I have to readjust the cushions multiple times a day for the cushions to be in the...