State Street Jewelry & Pawn — Attraction in Salem

Hey State ST Pawn! I want to take the time and thank everyone for the help you guys do! This review has been long overdue! I just want to let you know what you guys do for people and the impact you actually make even though you might not realize! I had a brother pass in a motorcycle accident and my grandma passed recently and I’ve forgot about my loan being due and was 2 wks late even calling on it and you guys kept it open for me and then was 2 wks late on paying because of family stuff going on and STILL didn’t close it. 🤯

I don't typically give out five stars because it implies perfection and although nobody is perfect the two times I did business with the owner he showed the same level of respect I showed him. I had ordered a stripped lower from PSA and my I.D. was from out of state as I just moved here. So he could not let me take possession of it and even though he didn't have to he felt my disappointment, not in him but of myself and he offered to buy it from me minus the shipping cost so I was only out $10. My gratitude is unyielding and earned him my future business.

After taking care of the I.D. issue I found a smoking deal on Aero Precision M41E stripped lowers and had two of them sent to State ST. When I went to pick them up I brought enough money for two paperwork fees, thinking maybe he'll take off $10 for the other NICS paperwork. Instead he only charged me for one filling and I didn't even have to ask and he certainly didn't have to do it. It's the seemingly little things like this that make a huge impact on how I decide who gets my business and this place has mine as I prepare to purchase another sidearm for work.

Thanks State Street Jewelry and Pawn, I look forward to seeing you soon to pick up my latest "must have" to add to...

HORRIBLE CUSTOMER SERVICE! RUDE!!! I came in to the store today to pawn my necklace that we had bought from Kay Jewlers, we had the receipt in my purse to show them what we bought it for from Kay Jewlers just in case they asked. Before we even got started I was greeted by the girl with short hair named Alyssa or Mellisa and I told her I was in to see what they could give me for the necklace and she picked it up and looked at it and right away said “oh nothing because this is fake” as she was smiling and I said “no it isn’t we bought it from Kay Jewlers and have the receipt and she then managed to put it under a machine to check if it was real and when it showed her it was real she got so embarrassed and said she was sorry because it showed it is real and at the point I told her to give it back I would go somewhere else and that I hoped it was a learning lesson for her and to not assume right away to her customers and that her comment was very offensive and rude. She said she was sorry but people come in all the time with fake jewelry and I told her that still was not a reason for her to assume ours was fake. She should’ve checked it first and gone based off that. Very rude and never doing business...