Modern Nails & Salon — Local services in Salem

The only reason they deserve a star is because Victor is good at what he does, and the first two times I went in he did my nails and they were wonderful. The last time I was in was on Monday, January 7, 3019. I went in for a fill, and was charged $30. When I left I looked at my nails and realized that every surface was wavy, and every edge was jagged. Also, the color from the prior fill was still showing all around the edges of my cuticles. The next day, the gel polish had chipped off my acrylic nails and I was able to see that my natural nail had separated from the acrylic. Upon further examination, I realized that was the case on all of my natural nails. These issues should have been addressed at the time of the fill. I called back on Tuesday and asked to have the issues corrected at no charge. I was told that would not be a problem. When I went back in today, I asked that they just remove the acrylics and put a gel coat over my natural nails. The acrylic would have needed to be removed for the issues to be corrected, and i had already paid for the gel polish when i had my full done. The technician popped off my nails, and took the remaining acrylic with the file. She applied the gel polish and the results were atrocious. I explained that I was unhappy that I was charged for a fill that needed to be removed just a day later, then she charged me $15 for the gel polish that I already had paid for when the crummy fill was done. I was incredibly unhappy. I will not be coming back, I will be finding a new salon and I will be recommending everyone I know to go elsewhere. Victor, I’m sorry you have been amazing, but twice I’ve left unhappy, and had to pay for...

I use to go here on a regular basis. Victor is absolutely wonderful. Unfortunately he was not available today. I showed the gentleman a picture of what I wanted and was told that they couldn't do it. It was a black to maroon ombre in a long oval shape with two high french tips. I changed my mind because they weren't able to do what I wanted and instead I went with all maroon and two high french tips. Long story short here. My nails are not straight. He only did one coat of paint on the tips. The paint job itself could be much better. There are bubbles in the top coat and he didn't even put top coat on one of my nails. I was very nice during the appointment and asked him to fix a couple things, which he did but I was still not happy with the outcome. When I called to let them know that he did in fact miss a nail of top coat, they offered to have me come back in and put top coat on. I let then let them know what else I was unhappy with and requested a repaint. They asked if I could come right back (3p) and I let them know that I could come back in at 4p (I needed to confirm that I had childcare). When my childcare plans were set, I called and asked if I could come in now (3:15p). They said they didn't have time now and then continued to push for 4pm. I then asked if I could come back in tomorrow and set a time for 10am. A few minutes later I got a call back and was asked if I wanted the same nail tech or a different one. I asked for a different tech and was told that I would have to come in at 1p instead. I know this isn't horrible but this is not the service I am use with them. This is very...

Unfortunately will not become my home salon. I was placed with an inexperienced, nice young lady completely unable to communicate with me and I with her. The man nearby had to translate while dealing with his own client. Their colors were scattered different places so I could not find my color, which they did actually have. The girl could not understand me. The sparkle used is garish, and they DID have the sparkle I needed but, again, in a totally different spot. And the girl could not communicate with me about it. She could not communicate well enough to understand she cut some nails too short and others were left longer; and some of them square and some of them round. One was crooked and even with great effort I could not get her to fix it. The other salon downtown was a really bad experience for me bc the men make older ladies like me feel ugly and like they hate to touch our feet. I had originally determined never to go back since I'd had three such experiences at their shop in downtown Salem. Deciding to give them a try in my neighborhood, I had asked for a female and got this inexperienced, non-English speaking young lady who did her best, but it was not satisfactory. They were all very nice, it is a nice low-key salon, good location for me. I gave her her five dollar tip anyway. But this was not a pedicure worth $30, and my need to be polite every step of the way as repeated efforts to communicate color/effect/pedicure basics were unable to be understood, I opted to just accept what I got...