Cummings Studio Chocolates — Attraction in Salt Lake City

HORRIBLE customer service and management, and CROOKED, SWINDLING OWNERS. (But great chocolate covered grapes.)

Be warned! I purchased gift certificates through City Deals for Cummings Chocolates in order to bring the price of their chocolates within a reasonable price range. I took the long drive out to Cummings to get chocolates for my mothers birthday and when I went to give them the gift certificates they told me that they decided to stop taking the gift certificates I had paid for because they were having problems getting paid from City Deals.

I tried to explain that this predicament is due to a bad business deal that THEY did with City Deals. THIS IS AN ISSUE BETWEEN THEM AND CITY DEALS. But, because THEY are having problems collecting their money, they are perfectly fine making their CUSTOMERS pay the price!! This is a company that obviously puts their extremely high margins and profits AHEAD of decent, honest customer service and customers that have already paid their hard earned cash for their chocolates.

They were perfectly happy to tell me that I was the one that was going to pay the price for THEM not getting paid by a company that THEY signed up for and had an agreement with. CROOKS.

Might I add that I then attempted to use other City Deal gift certificates at other businesses since then and even though several of them told me that they are having troubles getting paid back from City Deals, they are still honoring the gift certificates in the name of honesty and good customer service. Three of these places were Golden Spoon, Rock Creek Pizza, and Platinum Car Wash. Because of their handling of this situation, these three businesses have a customer for life, and Cummings will NEVER have my business or the business of anyone I can influence to not go there. So, if honesty and integrity is something that you feel businesses that you patronize should have, then DO NOT go...

Although my family has ordered these since the 1980s/1990s, this year was an awful experience. My father received some and they came completely melted. They were inedible and he threw them away. I searched for the Cummings website, two popped up. One was down and one was C. Kay Cummings. I assumed C. Kay was correct, since the other was down. C. Kay called to let me know I had sent pictures of Cummings Studio Chocolates, not theirs. I reached out to Cummings Studio via phone (left a message since no one answered) and Facebook on January 3. No response. I had sent pictures & a message. I messaged again on January 9 and commented on Facebook. I got a call January 10 at 5:30 PM (I was in a meeting and couldn't answer). They left a message, I called back on January 11 and left another message stating my father's name & address (which they have since they have sent chocolates for over 20 years to his address) and said we would like another box (preferably a different kind of chocolate since we get the same one every year from family) or a refund for the purchaser. I got a call back with no message left, so I assumed it was an accident. It is now January 21, no new box has been sent and no refund has been issued. I'm so disappointed in this experience, it isn't hard to send out a box of chocolate and it should have been sent the minute they received my initial Facebook message. It's been almost 20...

I placed an order here over the phone on a Tuesday to pickup Saturday afternoon. Upon pickup I was informed that my order had gotten lost under a pile of other stuff and they didn't have one of the 3 items I ordered. This order was for an out-of-town family member who was in town on Sunday and was returning home for a hospital procedure on Monday.

So my order was lost and I didn't have the time or circumstances to just come back another time. So I took the 2 other items (one of which the quantity was wrong) and got in my car.

I walked back into the store to see if there was anything that could be done about the 3rd item which they had told me they had some of the item, but not enough for a full order. Maybe put what they had in a different container or something? This item was the main reason I had even placed an order here, it's a favorite of the person I was giving the gift to. One of the employees went to the back room to speak with the other employee in the store. Just FYI you can ABSOLUTELY hear what the staff is saying in the back. So after overhearing how annoyed the employees were with me from the back, one returned and told me nothing could be done, sorry.

I was clearly upset and emotional and just asked them if they could have their manager call me on Monday so I could share this experience with management. Have yet to receive any...