Boot Barn — Attraction in San Antonio

SCREW GABRIELA! Today is Wednesday, October 11 2023 and I just had the absolute worst experience at this Boot Barn. The reason for this is the horrid employee that is named Gabriela. Ever since walking into the store Gabriela had been following us around and sort of “overseeing” us as we were looking around. The presence she had was very passive aggressive and made it difficult for us to enjoy shopping. Then we went to go and try on a pair of pants with a pair of boots in the fitting room, when Gabriela made the experience awful. She told us in a very rude and dominant tone that we couldn’t bring in any boots into the fitting room. I understand if it’s store policy, but the way she conveyed this message was incredibly bad. Once we were done and finished shopping, Gabriela rang us up at the register and then I asked a simple question. What are rewards? Why don’t I have any? After spending 400 dollars in the store I’d expect to have a few points. Gabriela then told me in her condescending voice that “That’s not how rewards work, if you had rewards I would then tell you.” Never in my life have I hated an employees attitude so much. For this customer service alone, I would not recommend this location to anyone. I know this is not regular for all boot barns as the location in Forum handled me and my requests excellently. Gabriela should not have this customer service job and...

My wife bought me a pair of boots for my bday, the size on these boots is different than shoes since I needed to exchange for a wider boots, after the exchange the new boots I got were cheaper than the one I returned, doing the refund I was suppose to get the difference in cash refunded but somehow I did not understand how they did the transaction and I was talking to the lady manager about not understanding how they do refund and taxes, and reapply the tax again, this older guy with a goatee got offended and jumped in the conversation took the receipt from the lady and told me I that I did not need to understand the transaction because the computer software will do it with attitude, I felt the tension so I did not argue with him just for the location of the store and the kind of customers he is getting he shouldn't jump in to the conversation the way he did, could done in a different polite way, I will never go to that location regardless I live on exit away, I will go to the Ingram location people are friendlier never had any unpleasant experience like this guy did. And if it happen that this is the owner for both location who behave like this, I will take my business to Cavender. Man you don't know who walk through them doors for you to...

Recently purchased my first pair of boots. I love them! I love that the boots are well organized on shelves and not all over the floor. The store is big it smells lovely upon stepping inside. I wonder why my boots didn’t have a box but they gave me some random box they had up there and my boots fit in it so I guess it’s O.K. The cashier was very nice and answered some newbie boot questions I had. I was super embarrassed that their alarm went off as I exited the store. I stopped and my family and I returned to the counter to have our items checked incase they still had alarms attached to it. I tried each bag individually and it kept going off...I approached the door without anything in my hand and the alarm went off again. I clearly had nothing in my hands and at that point the manager and another employee were up front. I was super embarrassed and the manager said it’s probably your charm bracelet setting it off. That’s what they concluded and then I left. I wanted to go back and look for a gift for my husband but don’t wish to experience the whole alarm thing again, it was...