The Escapade Apartments — Attraction in San Antonio

So many things wrong with this complex. They are WAY too focused on the superficial aspects of place rather than that actual living situations. New management is not an improvement. Roaches. So many roaches. We live on the 2nd floor and get all of the babies. When walking up the stairs at night you can see the larger ones crawling around the pavement. I have baby roaches crawling all over my kitchen floor you can see them scatter when you turn the lights on. We also have a nest of hornets nest on my front porch light. They have the exterminator come every Monday and each guy says something different. One sprayed and the other said that they should've baited and that it should be fixed. I waited and still have them, if anything it has gotten worse. Not sure if it was the same company. I called again this Monday and of course got voicemail. I told them I wanted the whole building sprayed. Nothing. Our 3 yr old has eczema and I'm allergic to American cockroaches. Health hazards are not taken seriously. Water gets turned off frequently with little to no notice. When you call about it you get attitude from the office. I had a leak under my kitchen sink that left my whole kitchen and dining room flooded and had to call 3x about it. They came in the first time and apparently couldn't see a problem. Next time I called it took them 2 weeks to get someone out there. And he still said he couldn't find a leak. 3rd time I had to call again and had to record the water spewing out. Finally the next maintenance guy came in and said the problem blatantly obvious and finally helped fix it. The washers and dryers suck. Always have some flooded and out of order or weird things inside. The dryers don't dry your clothes fully no matter load size or how many times you re-dry them. No AC in there and it is not well kept. Apartment is more concerned about the landscape and remodeling SOME of the buildings, they stopped halfway and only did the ones in the front. Said they had renovated inside but we have awful floors, they are warped and water drains down and pools under my kitchen sink so you can tell. Walls are hard to clean bc of the weird paint. The front gate never works. Literally anyone can come into the conplex whenever they want. There is never consistency with the gate. The management went around the parking lots and put pink stickers on a bunch of cars saying the parking was "unauthorized" bc some had flat tires. Flat tires. My car was given 24hrs when others got 48hrs. How they decide the time frame I have no clue. When I went in to ask about my car I got attitude bc I "signed a lease saying I wouldn't have flat tires" when in fact it says no "inoperable vehicles". When I pointed that out along with the fact that my car was operated regularly she said I was lying and got more defensive. They are more concerned about spending money for a towing co. than taking care of their roach problem or water issues. They bank on the fact that if it looks pretty they can get ppl to sign leases and they don't have to worry about it anymore. Would not recommend this place to anyone and 100%...

Long read so you may have to skim though but I there was just so much wrong here. I’ve been living here for about 2 weeks. I regrets signing the lease. I was supposed to move in the last weekend in July. I was told that if I signed by the 24th to help them close out their books/have another lease signed on the books by that day that they would give me the rest of July free. It was a great deal so I did however I was told at the last minute that my apartment was not ready. Since I already had plans to move in and had to be out of my old apt on the 31st, I had no time to look for anything else. I was not able to move in until the 31st, which was the same day I was to be out of my old apt!!! This lead to a $500 loss for me since I had to take 2 unpaid days off work during the week to moved and had to pay movers for 2.5 hours (since my sis and brother who were to help me move during the weekend have to work and couldn’t help me move during the week). The 2 weeks free special and the $200 discount for my patience ( yes I was very patient and understanding) ended up being of no help to me since the escapde ended up leading me to lose about that. On top of all of the monetary loss, I’m not even comfortable here. I have to run my AC at 70 at night (when I’m usually comfortable at 74) since the vents in the bedrooms are not blowing the air, the water comes out rusty (was told to just run it for a while. What?!? And lose even more money because your unorganization and inefficiencies?!?) There are still holes in the walls where the toilet pipes are (which is a prime entrance for roaches) Also, the apt wasn’t even cleaned properly. You can tell since the hair from the previous tenant is painted onto the cabinets because the hair was not cleaned off completely, some outlets are not work which is Inconvenient since there are no lights in the livingroom and bedrooms ceilings, water in dishwasher is starting to pool and stink. They tried to entice me with the fact that all the appliances were new but I can’t even use the new dishwasher. Door in one of the restroom door to one of the bathrooms has to be slammed to shut. Everything that was fixed or done before I moved in was done poorly. It’s not the poor maintenance guys fault they probably aren’t even hardly given any notice. I’ll be posting pictures and will also post an update soon. I have so many more things to worry about than writing this post but I just can’t let this go without warning others. I am a single mother with children and I’ve been having to worry about all of this constantly call the office a while being told that the have others apts to worry about. I’m embarrassed to invite my family to dinner and am just totally unhappy here. Not worth the $1,000. I’m paying but I’m stuck paying full price for subpar. Oh and if you’re going to use the excuse that an employee is new and unaware, FINE but fix everything that needs fixing and if your maintenance is short staffed, hire more. Do what you need to make...

Absolutely worst place to live, they are so unorganized, if you ask them a question, there response is, "i dont know". But what they do know, is how to cheat there tenants out of money, lease contracts and a numerous amount of other things. The management team at this complex is by far the rudest and most unprofessional set of women ive ever come across. I have never felt so disrespected by anyone of authority at a place of buisness or residency, after i went to them with a concern about the complex maintenance worker forcing himself into my apartment and breaking off my door panel while it was securely locked while my fiance and I were asleep. Instead of hearing the truth on this matter the manager and assistant manager of this complex, smirk at me as if calling me a liar and tell me im responsible for paying the door damage. This place is ran like a section 8 hell hole, it isnt a place to live comfortably or securely and I am extremely grateful to be long gone from this place as i turned in my keys 1/16/18. Dont read fake reviews left by employees or management staff making up email addresses to boost up there reviews or ratings, stating how nice, and luxurious this place is. Because in reality, they have no hot running water every other week so you have to take cold showers, the pools are always closed due to being dirty, they have insect infestations inside or outside your apartment at night, A.C. units that keep you up all night due to how loud they are when turned on, rude employees and management staff that dont know anything thats going on with the facility, fees and charges that make absolutely no sense, etc. All a tenant wants while living in apartment is to be treated with respect and have an overall great experience , all a tenant wants is to have peace of mind that problems will be resolved if there are any issues, and all a tenant wants is to live safe and securely especially if you have a family. And sad to say, at the end of my lease i recieved absolutely none of this. Dont make the same mistake I did ladies and gentlemen, thank you.

Thank you Escapade apartments, Roscoe partnership and other affiliates or ownership. I have decided to take legal action. On the matter of a complaint filed back in 2018. On a breaking and entering on a escapade apartments employee entering apartment #3102 visible from (2) installed indoor cameras without consent. The apartment was locked and secured in a manor where it was known a resident was in the home. Nevertheless the employee did make entry into my apartment as my fiance was showering and I was working. During the transition of partnerships or ownerships throughout this company i did discuss this matter with both parties of this facility. My discussion and complaint was never addressed in a verbal or civil manner which has led me to seek legal action. I hope and pray that my fiance nor myself ever have to deal with this type of...