DoubleTree by Hilton San Antonio Airport — Hotel in San Antonio

Update: was on my way to check in after driving 5hrs only to find out that the manager canceled my wife's hotel room for that day and that we are no longer allowed at the hotel what a disgusting human being the manager should be fired immediately definitely not qualified for management!!!! All for posting pics of the problems apparently they don't want honest truthful reviews so if management doesn't like your reviews be prepared to be banned even if you're a 10yr DIAMOND MEMBER will be calling lawyers tomorrow about the matter. My other 2 experiences were ok, the last 1 was horrible, the worst check-in of any ever in my life all 3 stays were in the last 2 weeks, the same lady that checked me in on the first stay and the last one horrible disposition no smile and a bad attitude I think she might be a DEI hire if you know what I mean, she would not check me in with the Hilton card on file the same card I've used as a diamond member for 9yrs even though she did it about 10 days before and so did the other gal 5 days before, and the manager wouldn't do it either after 9yrs all of a sudden my wife has to be there so ridiculous. Room are ok nothing special the last one they said was an upgrade, the upgrade was done days before check-in, the tiny like 22inch TV by the bed would not connect to any channels, the ac every time it would kick on would make a horribly loud noise that would wake me up every time it kicked on, it would last a few seconds, the floor in the bathroom under the air intake of the ac was constantly wet coming from that vent, vent had a green stain on it as this has been going on for quite some time. Low grade fixture in shower with low pressure. Ended up having to lay down and watch TV on the couch. The only good thing and people were working the restaurant and bar they made a few hours of fun and enjoyment. I did know about the TV and the ac noise until around 10pm told the front desk they offered no solution or anything and i didn't notice the water from the ac until even later i told them in the morning they said they would write a maintenance ticket about it and something about giving me points but they had to ask the manager I said I wouldn't hold my breath as she is also completely worthless like the DEI hire it's been 2 days and nothing has happened doubt it ever will. Will not ever recommend until they upgrade the rooms and some of the hotel staff then maybe we are considering checking out Marriott. Also loud road noise from highway bringing earplugs.

REPLYING TO THE REPLY:

The fact that you're defending an employee who picks and chooses when, and too who, they feel like enforcing company policy, as you stated, it is appalling, and brings into question your qualifications, like I said there wasn't a problem with it a few days before, and about 10 days before from the same employee they both did not follow, as you stated, company policy, that alone is a huge red flag on supposed qualifications. 2nd anyone in the hospitality and/or customer service industry that doesn't give you a friendly smile with a warm greeting followed by, HOW MAY I HELP YOU, as the face of your company/hotel are the very basic must have qualifications, that this employee simply doesn't possess, instead you have a employee that looks and acts like they don't like/enjoy their job as they act like serving you is somehow an inconvenience to them and their day for the job they were hired for. Hopefully in the future, the company hires qualified employees that love their job with at least the basic requirements of making the experience an enjoyable uplifting warm and friendly interaction that puts a smile on your guests face/faces 😊 should have everyone take a lesson from the two restaurant/bar employees working that night that's the enjoyable warm friendly experience people expect. Thanks...

Great hotel and location near the airport. Stayed 2 Saturdays consecutively flying out of San Antonio to the east coast to visit family for the week. comfortable beds. Great staff and service. I chose this hotel because Hilton never disappoints, it was close to the airport, offered covered parking for my car through a separate service that was less than at the airport, and a convenient shuttle to the airport that runs every 15 minutes. Would i choose them again? No, because on. my return trip, myself and another patron waited 35 minutes and placed 2 phone calls each to the front desk to finally be picked up by the airport shuttle. We were told he had just been there and we must have missed him. It is difficult to miss the Doubletree Hilton van that advertises their free warm cookie on the side! so, no, we did not miss the bus, it just did not come. After arriving all was well until I realized I needed a cardboard box to create a litter pan for my cat who travels with me. DoorDashed some litter, but it was too late to get a litter pan, so, off to the front desk (bad move) I went for some Hilton customer service. I was informed there was no way for them to supply a cardboard box or box lid, and that they are not a “pet-friendly” hotel, and there would be a $250 fee for me to have my cat in the room. It was now 11 pm, and I was exhausted. The agent asked for my room number. I told her my cat is diabetic, travels with me because he receives 2 shots of insulin daily, and was with me when i stayed here 1 week prior. I always use pet-friendly when i look for hotels on Priceline, so I was sure they had advertised that way. She stated that unfortunately 3rd party booking companies sometimes report incorrect information, and their policy is no pets, as they are not pet friendly. Again, she asked for my room number. I advised her calmly but firmly that I am a Hilton Honors member and have never been treated this way in this past, finding this highly disappointing. Can we consider a compromise? My cat will not cause damage and if so, I will gladly cover the cost. She stated again that they are not a pet-friendly hotel, except in the case of service animals, thus the charge will be $250 because I have had the ‘animal” in the room, even if i checked out right then. I again asked for a compromise and she offered to speak with her manager. I supplied my room number, and she walked to the back to speak to management. I walked away, returning to my room, because there was going to be no resolution at that point. The hotel held the cards and would charge me, or not. My home is a 3 hour drive west from San Antonio in Del Rio, Texas, where there is no airport service, and with my level of exhaustion, the cat and the late hour, leaving at this point was not an option. I was not called in my room by a manager, nor was I emailed with any information. The $250 charge was applied to my credit card they took at check-in. I am incredibly disappointed in Hilton, in the Doubltree Hilton San Antonio Airport, and would advise others to avoid this location, with or...

The most disappointing stay at any Hilton property ever. We were part of a large group staying at hotel. The hotel was clearly not ready for our group. When I checked in I specifically asked the front desk person if the room we were given had a walk-in shower or a tub/shower combo. It would be difficult for us to step into the tub to take a shower due to our age and knee issues. If it was a tub/shower combo, I was going to ask for an ADA room. He assured me it was a walk-in shower. We had already sanitized the room (yes, I carry my own sanitizing wipies) and unpacked everything when we noticed it was NOT a walk-in shower. We opted to not be moved the following day to another room and repeat the process. The first night we were at the bar, the person next to us requested half a lemon squeezed into his Casamigos tequila. The bartender was very nice, but saId he had been "slammed" and literally had not had time to cut any up. It was only the beginning of the problems. The parking was atrocious. Difficult to find any available space. My husband carpooled with friends to go the golf course so I would have our vehicle for my use to enjoy the city. I literally did not go anywhere for 2 days because I didn't want to lose my parking space. Valet Only signs in garage marked for Valet while the hotel had no valet service. Lobby bathrooms were frequently out of toilet paper in stalls and paper hand towel containers were empty. I am aware that rooms are not usually "cleaned" daily unless requested. On the 3rd day we were there, I asked that the trash be emptied and our room cleaned only to be told by the front desk that Housekeeping had a specific schedule per the "contract" for our group as to when rooms could be cleaned -- depended on when we checked in and our length of stay. I was told this even though there is a small sign in the bathroom to request the room be cleaned, if necessary. When housekeeping did come, she stuffed a few tissues in the tissue holder. After I used those few up, I discovered there was NO tissue box in the holder. She only arranged for a few tissues in the holder, but NO box. My friend had to be relocated to another room because there was water from the toilet in her room while she was out. Not a pleasant stay at all. Had a very difficult time with weak Wifi signal in the room while trying to get some work done, and it was taking a long time to load pages. I called the front desk and talked to Lilly to see if anything could be done. She saId she completely understood; saId she herself was experiencing difficulty in...