Laguna Niguel Flowers & Gifts — Attraction in San Juan Capistrano

I am not one to give bad reviews or call a provider about a gift I received. But, the metal container the flowers came in leaked all over and the flowers looked on the edge when they arrived, likely because of the water leaking out. The card says to call if there are issues, so I did. I was told that this container just arrived 2 days ago (?) And to put a plastic under it. Also got the rebuke that the flowers came from Ecuador, so they could not be droopy and on the edge. So, I called to lie about the arrangement I just received?

Looks like this is how this provider responds to poor reviews -not even apologizing, let alone offering a remedy, and dismissing complaints as unfounded. They have not changed this response style for over two years by looking at other reviews.

So, why offer 100% satisfaction if this is not true, and instead they are being rude and dismissive? Poor, poor, very poor...

I was visiting friends and family from out of town and needed a great centre piece for our holiday dinner party. (no one trust my cooking) I was highly recommended to try out Laguna Niguel flowers and gifts. when I arrived I was greeted by Fred the Florist! He was so welcoming and patient as i was not sure what kind of centre piece would be appropriate. the selection of gorgeous flowers was amazing! since i was unsure what to do i leaned on Fred. He advised to stick to a more minimal arrangement with a low profile that would not obstruct any views across the table but grand enough to impress.Fred shared some of his ideas and I was on board. an almost all white arrangement with a whisper of gold. it was perfect! At the dinner everyone was impressed and I could with confidence recommend Laguna Niguel flowers and gifts. I come to town often and will be...

Very nice, kind at first meeting, sympathetic for my loss. Left there saying to myself, I will always use this florist and will recommend. However…the one thing that was important to me was not done as I asked. I wanted 3 single colored flowers to represent 3 grandchildren in an all white heart. Other things….ribbons were not put on one of the funeral flower arrangements and the casket blanket did not have the right wording ( banner ribbon). I did go in to the store not asking or expecting a refund. I just wanted them to know how disappointed and dissatisfied I was and to listen to what people are asking for. All I wanted was an “ I’m so sorry”. Instead I got the opposite. That’s not what you said, the ribbon was on there and the funeral home messed up. Again…. I just wanted a “ I’m sorry”. Sorry to write a bad review because the owner...