La Hacienda de Altamira — Attraction in San Juan

First let me say that I love Hacienda Meat Center. Was a frequent shopper of the Miramar location which recently closed (hoping it opens up again quickly please🤞)

I’m giving this location two stars in hopes to get the attention of management.

Unfortunately, this location does not handle the meat department as well as the Miramar did.

First time I came here last week, the attendant that helped me in the meat section walked up already wearing gloves, grabbed the steaks I asked for, and still wearing the gloves, wrapped in plastic and handed it to me, with steam finger prints all over the plastic, then I asked for salmon, wearing the same gloves, grabbed the salmon, and again wrapped in plastic, putting salmon juice all over the outside of the packaging. Then I watched him, still wearing the gloves, pull out his phone, scroll, and go to help the next person, wearing the same gloves!!! I was shocked. I was in a hurry so I didn’t say anything and thought maybe it’s just him, not a properly trained employee.

But tonight I went again, and same situation, guy asked if I needed help, already wearing gloves, don’t know if he was cleaning or what with those gloves, grabbed my steak, and without taking them off, wrapped in plastic and handed it to me, steam finger prints all over the outside packaging.

If I was a health inspector, I would shut their meat department down for cross contamination and bad handling until their employees were properly trained. Again I was in a hurry but from now on I will have to ask them to put on fresh gloves. But if this is how their employees handle their fresh meat, how are they handling everything else.

Management, please train on your employees to always take off their gloves and put new ones one, and take the gloves off when wrapping the plastic. It’s basic meat handling. Again, if I was a health inspector, I would shut you down or at least give a fine.

I’ll take back the two stars when I see a change. I truly love this place otherwise and plan on continuing to shop here…until the Miramar one opens...

La Hacienda de Altamira isn't just a culinary destination for dining—it’s also a haven for food enthusiasts looking to bring gourmet flavors into their own kitchens. The fine food store offers an impressive selection of high-quality products that reflect the same commitment to excellence found in their restaurant.

From expertly aged prime cuts of beef to artisanal cheeses, every product at La Hacienda de Altamira’s store is carefully curated. Their selection of meats is particularly noteworthy, offering the same top-tier cuts that diners enjoy, but for you to prepare and savor at home. The staff is knowledgeable and eager to assist, offering cooking tips and helping you choose the best ingredients for your meal.

The store's layout is inviting and easy to navigate, with everything beautifully displayed. It's clear that La Hacienda de Altamira takes great pride in offering only the best to its customers, making every visit a delightful experience for food lovers.

For those who appreciate fine ingredients and gourmet products, La Hacienda de Altamira’s fine food store is a must-visit. Whether you're preparing for a special occasion or just looking for something extraordinary to bring home, this store has everything you need to create a...

Quality of food and concept: 100% including breakfast, gourmet lunch.

Cutomer service: needs improvement on pleasing customers with a smile, currently they are order takers. Probably Management needs to work with them and explore motivation program or something.

Operations: very well organized with quality standards

Merchandising: great Category Management, as well great variety of healthy products.

Opportunity: have 24/Hours operation, and Wrap and Go Ready to Salad Wall should always be restocked. Although, different Ready Mixed salad options:...