Nouvelle D'Spa - San Juan — Attraction in San Juan

I don’t think ill of the staff rather the management and ownership. It appears that looks are more important to this business than quality care.

Positives: They have a parking attendant. The robes are soft. The people working there seem kind and smile.

Negatives: Massage I asked for was a deep tissue. Massage started with slathering of oil over my legs, then my arm and then my chest, this took up a good amount of time for no reason. I know the difference in massages and techniques and I was questioning if they hired someone who was not a massage therapist. I asked her what type of massage she was doing, she said deep tissue. I told her I didn’t think it was. Then she went elbow deep and hard with no grace and gradual lead in to my legs. I took many deep breaths to get through it but one should never be severely tense during a massage nor feel like they are getting petted. It went from one extreme to the next. I was covered in a thin sheet that unless the heating blanket wasn’t there under me I would have been cold. I am sad to report it was the worst massage I have ever had.

Jacuzzi was cold, with the waterfall shower head in the center appeared rusty. Steam room gauge read 120, but was as if it was 90 degrees. Waiting room food and drink was not a spa status; iced tea tasted like sugary Snapple, there was no where to put your drink while you waited, wraps were not fresh with browning lettuce, drink at end of massage came in a champagne glass full of Red Soda with a cucumber on top- that’s not a spa, after massage, or...

It was not worth for price. Went twice for full spa day. Body massage, facial, mani, pedi, sauna n pool usage. Body massage was okay. Not excellent. Very light touch even I told I like deep touch. Facial: second time was much better. They used machine much longer time. Result was better as well. Hand hand pack with warm cover. ( first time didn’t have it. Even at nail service) anyway nothing special. Mani&pedi: Omg,,,I paid extra to get gel nail. in 5days it started peel off. See photo. Not worth it. Shaping nail was bad. Didn’t even ask if the shape is okay. To take off old gel nail it was additional fee( shouldn’t inform when I make booking ? ) Sauna: first time was warm. Second time was hot enough. Why so much difference? Pool : well it’s indoor relaxation pool. Room is really cold and get into cold pool. I got cold after🥶 jacuzzi was turned on for second time when I was almost done. First time I didn’t even know there was that function. No one turn it on. Waiting space and service: no hair dryer. You need to bring your own. No one tell me what happen next, how long I have time between. I was so lost ! first time no snack ( hummus) or fusion champagne (?) was served. Oh and waiting room is unisex and you are only wearing bathrobe.

I told receptionist that there was so much different from first time. She said “oh I am glad you had better experience for this time. “ Really???

Overall, unstable service. There is too...

Spa host coordinates day with just enough flexibility for personalized relaxation recommendations. Tasty lunch snack, frozen face mask facial was a cool surprise, the esthetician there worked her magic like no one else I’ve been too. Massage was amazing. For the back scrub she drops actual salt into your back and then drops of oil. Technically it’s the same as any other salt or sugar scrub, but doing it this way just took the whole experience to another level. The room to chill in between treatments was cold but I adjusted the temp on the wall :) The steam room was my favorite with the aromatherapy and oils. I came out glistening and took a dip in the pool next to it. I didn’t get the mani pedi I was booked for but will be back next month for my rain check. Tips in cash only-no cashless option. Any staff that seems standoffish just doesn’t speak English I learned. It was all good, I don’t go to the spa for small talk. Robes, Slippers and shower gels were good quality. Valet parking and close to the mall. I enjoyed everything about it. Didn’t try to make me buy 20 oz face cleaner on the spot at checkout knowing I’m flying home tomorrow like some places in mainland do....