24 Hour Fitness — Attraction in Santa Ana

I most definitely agree with the negative comments on here.

A lot of us are fully aware of the rapidly declining conditions of this gym. It appears that other members have already been voicing the same concerns that I’ve only been silently thinking about for over a year. It feels like all around us, we continue to get less for more, but it is truly disappointing to see this happening at our local gym which is supposed to be an escape from the chaos of the world. The worst part is that nothing has been done to address these issues. It feels like no one is listening. (Also, please stop asking us to go into the official page to personally reach out to us, we don't want you to talk to us personally, as we have already taken then time to write out our concerns on here so that you address all of these issues for the sake of our entire community. We don't want your apologies, we want IMMEDIATE ACTION to fix these issues.)

First off, the 24 Hour Fitness hours in this area are laughable. LA Fitness AND Planet Fitness both have longer working hours. That is frankly embarrassing. It feels like we are still living in the dark COVID times with all of these pathetic time restrictions. They were supposed to be lifted years ago once the pandemic ended and yet here we remain - restrained. 24 Hour Fitness is definitely not living up to its branding promise.

Also, multiple machines are in desperate need of repair. So many of the comfort pads are completely worn down and have not been replaced. I am often getting scrapped on those. Some are straight up broken and not usable and have been for WEEKS. This completely messes up our workout routines.

Moreover, we used to have access to TWO weight rooms and now we are down to ONE. The other one has been locked for personal training use ONLY. Which is THEFT because when I paid for my membership it was available to ALL OF US without any of us needing to pay extra. Not to mention, that half of the equipment that I tend to not be able to find… is all locked up in that room. It is so frustrating! Especially when nobody is in there and yet you are not allowed to use it (even though we all originally paid to be able to use it through our membership fees). What a waste and robbery.

Which brings up another concern. If you go in the morning the weights appear to be fully re-racked in certain areas. In others, they appear to be missing. If you go into the only other weight room available you will find the missing ones in there scattered everywhere where they do not belong. The others are locked up in the restricted trainer weight room. So you have to either:

Make sure the staff re-racks all weights before opening daily. Get a new weight rack for the weight room so that there are enough weights in all areas. Reopen the obviously necessary second weight room.

Honestly, with the high amount of traffic coming through in this facility, all of these solutions should be applied IMMEDIATELY.

Moreover, if you go at night - hardly anything is in its place. Weights and trash are scattered throughout the entire gym which is not only annoying & unattractive but highly dangerous. Someone is going to get hurt one day. You absolutely need to:

Extend the hours to help scatter the amount of traffic coming through so that there is more space and comfort for everyone. Hire more people to cover more areas to clean effectively Give the staff you are already overworking and taking advantage of a raise.

Also, I have not seen this personally yet, but my coworker who goes in the morning told me this week that she saw two cockroaches in the locker room and that is pretty disgusting.

Please take our concerns seriously and try your best to address them ASAP.

P.S. Someone mentioned 5AM - 12AM as minimum working hours and I concur. Again, that...

⭐ 1 Star — A Failing Facility Hiding Behind a Brand Name

This 24 Hour Fitness location at Bristol & Edinger is a textbook case of mismanagement and neglect, and quite frankly, it reflects poorly on the corporate brand as a whole.

Not Actually Open 24 Hours:

Let’s start with the obvious — this gym is not open 24 hours, despite the name and marketing that suggest otherwise. That alone borders on false advertising and raises serious credibility issues.

Equipment in Constant Disrepair:

The majority of equipment here is either broken, malfunctioning, or visibly deteriorating. Machines remain out of service for weeks with no clear maintenance schedule or communication. For a facility that charges full membership fees, the lack of functioning equipment is unacceptable.

Unacceptable Facility Conditions:

The studio room has no working air conditioning, only a ceiling fan.

The cycle room has been closed indefinitely, with formerly accessible equipment removed or locked away.

The entire facility is unsanitary: locker rooms, showers, and workout areas are consistently dirty. Trash overflows, surfaces go uncleaned, and hygiene protocols appear non-existent.

Management Breakdown:

The General Manager, Jay, seems more concerned with managing his image than managing the facility. Member concerns are routinely dismissed or deflected, and there is no visible plan to resolve the mounting issues. This is not simply a staffing problem — it is a leadership failure.

Corporate Should Take Immediate Action:

This location requires urgent attention from upper management or corporate. Specific actions should include:

A full audit of operational and sanitation standards.

Immediate repair or replacement of nonfunctional equipment.

Retraining — or replacing — current management.

Restoration of full member access to all facilities.

Honest and transparent communication with members moving forward.

Final Thoughts:

This gym is operating far below industry standards. Members are paying for services that are no longer being delivered, and the current condition of this location could pose legal liability risks for the company if left unchecked. If 24 Hour Fitness intends to protect its reputation, it should intervene immediately.

Until then, I cannot recommend this...

Corporate Wake-Up Call — 24 Hour Fitness (Bristol & Edinger, Santa Ana)

This location is an absolute embarrassment to the 24 Hour Fitness brand. It’s filthy, roach-infested, and clearly abandoned by both local management and corporate oversight. Machines have been broken for weeks — some for months — with zero urgency or updates. It’s not just inconvenient; it’s dangerous and disgusting.

Jay, the current manager, is completely useless. There’s no accountability, no initiative, and no sense of pride in maintaining the facility. Under the previous manager, Andrew, this gym had structure and care. Now? It’s in free fall. The decline is undeniable, and it’s directly tied to failed leadership.

To make things worse, the gym hours are terrible. This location should, at minimum, be open every day from 5 AM to 12 AM. The current limited schedule only adds insult to injury, making it even harder for working-class members to access the services they’re paying for — especially when most of the equipment doesn't even work.

What’s more disturbing is corporate’s continued silence. This gym has been the subject of dozens of critical reviews, and still, nothing has changed. Has corporate completely checked out? Do paying members not matter anymore? The brand’s reputation is crumbling at the local level, and this location is the perfect case study in how not to run a gym.

This facility serves many students and community members who rely on it for mental and physical health — to stay off the streets and focus on self-improvement. The way this location is being allowed to deteriorate is not only shameful, it’s irresponsible.

Here’s the truth: If corporate doesn’t step in, renovate the facility, overhaul the management, extend the hours, and restore basic standards of cleanliness and function — you don’t deserve to call it a “24 Hour Fitness.”

This location is no longer just underperforming — it's actively damaging your brand. Step in before...