Ashley Store — Attraction in Santa Clarita

I should have looked at these reviews before buying. All the negative reviews here, I have experienced myself. Truly a SCAM! We have bought furniture for the whole house. They are DECEPTIVE. First, check your receipt and computations. Had I not checked thoroughly, I would have been charged so much with hidden costs! They even put insurance/protection costs for the furniture without us knowing, worth $1000, imagine that! Glad I checked it right away. Also they will ask you to pay the tax and delivery charges upfront and will not allow you to put it on the approved credit with synchrony bank. On day of purchase, the saleslady confirmed to get our partial deliveries (dining, king size set, queen bed, entertainment center etc) on Sept 27 and the rest no later than Nov 4. Until now, we have not received the furniture that were supposed to be delivered on Nov 4 (dresser, sofa and loveseat). They dont know when the sofa is going to be delivered. We were promised partial delivery on Nov 14. We were given a lot of runarounds. The day before delivery someone called to confirm delivery for Nov 14 for at least the dresser and the loveseat, but when we spoke to another agent she said nothing is being delivered on Nov 14 but rather on Nov 29. This customer service agent transferred me to someone else (apparently another customer service agent) who will not give you an opportunity to talk). When I asked to escalate to her supervisor she hang up on me and never called back!!!! So nothing came on Nov 14 so I called customer service again and the agent said the dresser is the only one ready at the warehouse. The loveseat is not arriving till 11/26 at the whse and the sofa not arriving until 12/13. Totally shocked with these new delivery info! Too bad we are stuck with them, we could have ordered somewhere else had the saleslady not misled us or deceived us with delivery promises. Another thing too, I called the saleslady who was so sweet when we were first purchasing, to ask help in facilitating or expediting delivery. Told her we have visitors coming for an important occasion and we dont have sofa or love seat to use (as we had gotten rid of them in anticipation of the confirmed delivery date). She has been in a hurry mode now. She asked us to come in the store the next day because they were very busy at that time. So my husband and I went the next day as advised and found out it was her day off and the person who tried to assist was not too interested to assist us either. He even said, thats what other agents do-when there's a problem they ask their customers to come back on the day they are off, and they wont help anymore after purchase! No one there was interested in assisting us. So we told them we were going to buy some decorative items while there using the gift card the manager gave us. Of note, we cant even use it for any sale item! And they mark up their prices so much that you cant buy anything with a 100$ gift card! No one is interested to help at all, unless you are buying a huge purchase. Worst experience!! If there was zero rating, it would have been my choice! Beware of this scammer, deceitful furniture store and horrible...

My experience with Ashley furniture has been horrible. They use a third-party delivery company in the process of them the delivery company trying to deliver and move a couch. I purchase upper staircase punch a hole in my drywall scratched drywall in other places, along with scratching railing and other damage to the property. There was damage to the furniture The delivery team try to sneak out of the house without notifying us of the damage she did to our house and then instead of taking the furniture that they scratched and damage trying to deliver it, they force us to call and file a claim when we told him to take the furniture with them. They said that is not the case and left us would have to deal with damage furniture and damage to our property. Now claim you have to go through corporate, which is hideous very unprofessional and have to deal with their time so after the third time finding out, they’re using a third-party moving company for deliveries not even Ashley furniture, employees or delivery employees.👎👎👎 so after dealing with multiple phone calls, multiple emails going back into the store, which, fortunately in my case, the store manager took the time out of her day along with one representative to look at everything was going on and help me out to get the matter moving along and process a lot further after paying for the repairs on my own pocket and having to sign a waiver that I’m gonna get settlement for my repairs out of my own pocket. I’m still waiting for a refund on the repairs. Secondly, even though this manager at the store that I purchased a furniture offered to replace it And after all the issues and concerns, I had to deal with Ashley furniture’s corporate I’d rather just keep the damage furniture and not take the chance for them to dance my property again, which is pathetic. I reached out to them asking if they wanna give me a discount of the damage furniture or possible discount for future Purchases which unfortunately I have not received a response from the store manager or Ashley corporate which I think is pretty interesting and funny even though they’re willing to replace it furniture either way hands-down when dealing with Ashley furniture I believe if they have third-party delivery companies, those third-party delivery company should be held to the same standards as Ashley furniture Delivery people if not to a strict or standard and I don’t believe that if somebody furniture is damaged that those furniture delivery technicians should be able to have the option to just void customers when they say take the furniture with them because they damaged it upon trying to deliver as furniture only offers a five star opinion in my opinion and my concern and dealing with Ashley furniture HR department I will give you a -5 a long wave would not recommend having them do deliveries or paying them for delivery services and do it yourself. You’re a lot less likely to have Damage to your property or the furniture purchase if anybody questions or has concerns or doubt within my review, I have all the email correspondence screenshot it with my experience with Ashley furniture corporate, and can provide them to Back my Claims in...

If you're someone who actually reads Reviews and takes into consideration other people's experiences then I strongly urge you to reconsider your purchase with Ashley Furniture; their furniture is poorly made and their customer service is simply awful. You take possession of ANY furniture there and ANYTHING happens after delivery, good luck! It could be months before it's "fixed," unlikely to be replaced and NEVER refunded!

Purchased a $1600 dining room table and had it delivered 12/21. On 12/25 it was sat at for the FIRST time and a guest indicated a screw had fallen from the chair. Upon closer inspection, we realized the hole the screw had come from was stripped. Called Ashley to explain (12/28) and simply request exchange of chair and they advised "since we took possession of furniture we would have to go through A warranty process;" which meant I had to schedule an appointment for a technician to come out to my home. 2 weeks later (which was the first available apt on 1/14) technician writes in report issue can be "FIXED" with bigger screws. Please note, I began checking all my chairs Prior to this appointment, since at this point I am concerned. 3 of my 4 chairs have screws falling out of them. So I call Ashley to explain that I am upset that they are going to FIX my brand new dining room table set and I simply request an exchange. (Why we are fixing something brand new, I have no idea) also, the foam padding under one of the seat covers is rolling and technician did request they replace that chair.

Fast forward.... 3 calls to Ashley, Santa Clarita; 2 calls to Ashley Corporate, 2 more unreturned phone calls by Ashley Corporate, 1 request for exchange I filed, that was never sent, and 1 very rude supposed manager of Escalated Relations (Stephanie Velasquez) phone call later (5 hours of time) I still have to wait and go through the "warranty process" and I'm still waiting on the LARGER SCREWS the technician requested to fix my furniture from his visit on 1/14. Today is (2/5). oh, but luckily she's putting a rush on it. Whew!

At this point, I have no idea when my chairs are getting "fixed" and the other side of the spindles are now weakening from the other side consistently hanging down out of the hole. Also, the integrity of my chairs are in question as there's nothing holding the back and front legs together. Legs are getting scratched and I'm not at all sure when I'm getting the chair that was requested to be replaced, actually replaced.

According to the absolutely say all and be all of Ashley, Stephanie, there's absolutely no option for a refund. So don't even bother asking that....

Not to put too fine a point on this, but let's mention that the foam padding is incredibly cheap, sags and doesn't rise after you sit on it and cHairs Would likely break if somebody sneezed on them too hard. ...