Bay Bed & Mattress — Attraction in Santa Cruz

After extensive research about mattresses, I chose Bay Bed and Mattress. I am a side sleeper and had shoulder pain. Their mattress can be customized for each side of the bed (I bought a King) and 3 zones along your body. Also, you can get latex foam, and with a wool top layer, you won't get the fire retardant. The mattress is great, no smell even right out of the package.

I did have a huge problem with the delivery to my out of town location, though (but there is good news-read on). The driver from DHE Trucking wanted to drop the mattress (132lbs) at the street, 300 ft from my house (no sidewalks). He, at my request, helped get it on top of my car, I drove it up my driveway to my house and after I untied the rope, he proceeded to push the mattress off the roof of my car (without waiting for me to get ready) and broke the mirror off my Toyota Rav, costing me $390 to fix. After contacting DHE and having them blame me for the damage, I called Dan at Bay Bed and Mattress. They paid the entire bill! This is the kind of service I had hoped the truck company would provide, but Dan really stepped up. It's a small company, and they obviously go the extra mile to provide good service and make their customers happy. I highly...

I originally wrote here, giving Bay Bed and Mattress one star, because I felt I was led to believe the wrong information. I am the 25 year old with crohn's disease who complained about the owner Dan and how I was treated while I was there. Now I didn't just give him one star on this site, but every review site I could find. I bought a bed somewhere else,and thought that was the end of it. The mattress I bought has given me THE WORST back pain I've ever experienced (and I never had back pain before). So with my tail between my legs I called Dan (hoping he wouldn't recognize my voice, but he did, oops :) to see if he had any advice the place I bought my mattress didn't tell me. I wanted to be informed all around. Dan kindly listened to me, even though he told me he was hurt I had such a bad experience, and gave me a few pointers to try and make a mattress I didn't buy from him, more comfortable. That's got to count for something. I don't know why our first meeting didn't go well, but to try and comfort me when I had written such things about his business is amazing to me. I just called him again and let him know I wish I had bought a...

Dan is great, no pressure, just helpful. Choose the mattress you think is closest to what you will like. Order, 1 week later mattress delivered, they will take your old one away if you want.

Now to the best part.

If you dont like your mattress, you have unlimited free 'adjustments" for 30 days.

The mattress is designed so it can be unzipped, and the coils or foams swapped out for firmer or softer.

A fantastic idea!

I adjusted my bed myself by just going over there and swapping out components. It was easier for me to do that than make an appointment for them to do it for me.

You cannot tell from a few minutes in any store trying out mattresses if a particular mattress will work for you.

I tried 4 different adjusted combos, all softer than what we ordered before I was happy.

This adjustment method is the ONLY way to ensure you will be happy with the end result of your mattress purchase.

Highly recommend Bay Bed and Mattress.

Thanks

Bay...