Batteries Plus — Attraction in Scotts Valley

Based on past disappointment and frustration, I called ahead to see if they still repaired iphone glass, if a repair guy was in and available (there is often not), and if so was that guy was backed up (I know they get backed up and the wait time can be super long here). The young kid who answered the phone sounded painfully, tragically bored. He could hardly find the energy to speak with me. In response to my first question, "Do you still do iphone glass repair?", I got no response...for minutes. I couldn't tell whether he'd put the phone down to find someone or if he was slowly thinking about whether it was a "yes" or "no" answer. ?? I asked several times over the next few minutes, "Hello?" "Are you there?" "Are you thinking?" "Hello hello?" etc. He finally uttered words: "89.99" Um, ok. I guess that's a yes. We work through my other questions, which pain him to answer--he mumbles, he utters monosyllables. I can't believe they let this guy answer the phone. If I hadn't been to this store before, I'd never bother to go in. I have a bad feeling, but I try to trust the information: bored kid says the repair guy is in and not backed up. I jump immediately into my car, drive straight to the store and...surprise! New story, from the older man working the counter: sorry, two of three repair guys are out today (this place always seems to be missing people, it's why I called!), and there are 3 things ahead of me. It will be 3-4 hours. RRRR! This is WHY I called!! Instead of saying, "I'm sorry you weren't told the situation more clearly here," the older guy instead says, "I wish we didn't even have to repair those darn things! Everyone is always in such a hurry for them. We get teenage girls in here who want them in 5 minutes." What?! I have not asked for this in 5 minutes...I'm not an impatient teenager...I'm a working, busy adult who has tried to call ahead to get proper expectations set and plan my time accordingly. Old guy's response, "Well things change. I was out to lunch, but all that probably happened after you called." Maybe all that work came in during the 10 minutes it took me to drive there, but I'm guessing not. After years of being a loyal customer here, I'm really done with this place--they are always missing people, service is insanely slow paced, and I can't even find a workaround by calling ahead. I see someone cares enough to respond to these reviews, but also hasn't done anything about "brain dead" guy (surely the same kid who answered the phone) since the review complaint about him...

Been going here on and off for over 15 years on my way to My Place in Mount Hermon. II I purchased a couple of batteries for my Honda generator over the years. There's just something about the service here they always seem a little bit surly. In my opinion this is the worst store in Scotts Valley I will never go there again due to the service that I got today. I wanted to return a package of never used two pack of batteries, I asked the clerk if he could handle This he said no it would have to be done by the manager She was standing right there when I walked up and the soon as I started this transaction with the clerk she walked away. I asked this him if he could get her to come and talk to me, he informed me that she had just left for lunch. Will be back. I said OKAY fine I'll come back in So I could talk to her. When I returned, I asked to see the manager he informed me that she was working on repairing a phone in the back and it would be more than an hour before she could talk to me. I was on my way home to Sunnyvale after making a special effort to return when she was available only to be told to wait some more. She never did come out from the back the clerk didn't ask her to come out of the back. This confirmed my past experiences that service here is lousy I will never go back to the store, and I would recommend that nobody else does. AvoidThis this store...

I am not sure what is wrong with the people who work here -- either indifference or a severe case of phone phobia, or perhaps both.

When I ordered the replacement phone part from this place over a month ago, I was told it would arrive in one week. Yet here we are, one month and 3,576 failed attempts at communication later, and there is no phone part or information about its status forthcoming.

Perhaps the employees aren't actually as indifferent as they seem but instead are really just too overworked and understaffed to perform the most rudimentary tasks of running a business -- like answering a ringing telephone ever (or, failing that, returning a voice message). Even a text message or email acknowledging that there are living breathing humans working here and that this place is still functioning would be cool.

Also would have been cool if this place had been forthcoming from the start about its (in)ability to obtain the parts and its actual (dis)interest in doing business. Then instead of writing this review about being invisible to the staff here, I would have been able to get the part and the the phone fixed by a different place that actually wants to...