Verizon — Attraction in Scotts Valley

I am differentialing and reviewing both the store and the service provider here. The title of the store says VERIZON, so.... that's on the store to correct if they choose. It unfortunately knocks their score down by not differentiating themselves.

As a store, retail for devices and hooking up a line, I believe it does the job. Great, helpful staff. But they are young and not worldly in the land of pairing. And still, I would MUCH rather go here, scotts valley, than the Santa Cruz store (snakes) - not sure id call them worldly either - I felt swindled at every turn there - very sad to not have that big store a cool store.

These stores are NOT an extension of Verizon, the phone company, not full service, not tech support, not many things. Dont think they will know how to connect your phone to your car - thats the dealer's realm. Don't even bother going if you want to disconnect your line. They'll dial the number and hack the multiple choice menus for you, though! 👍 They are helpful, but they are just a friendly sales store that I go to so I can talk to a human quick, it's on the way, they tell me what to do and even dial my phone for me. I like that.

However, Verizon, itself, lacks in many ways. They strike me as too big for their britches, too much admin, too many fees, as though they are a utility company, but worse: Self important and arrogant. We spend big bucks for the service and they can't even keep a 24/7 support staff. You're cut off at 5pm on Friday. Good luck.

Att, what a mess, no comment, kinda competes w Verizon, but i only use it as a back up to Verizon.

TMobile stores, on the other hand, hooked me up, fast, provided tech support 24/7, had suggestions, were knowledgeable, friendly honest service, open all the time, stores were an extention of the provider. The staff, even if they came from something else, were helpful, up front, straight up and effective. I always trusted them. They backed my choices and didn't get shwarmy about it - I would have happily stayed w them but for the reception and outages in Boulder Creek. Verizon has us over...

My phone (Samsung G7) had become a hot mess. Somehow the file manager got screwed up. I think I put a folder inside a folder of the same name, and so the key hashed to the same location and set up some weird recursion, and all of a sudden my internal storage was always full. So I couldn't download anything. And it was sooo slow. On a whim I walked into Verizon Scotts Valley. To my surprise and joy, Josh didn't think I was nuts. He looked at the phone and wisely suggested I find a clever geek who wouldn't damage it further and could maybe fix it. But I had found one years ago (and married him) and he couldn't fix it. Sigh. So what to do? I asked about perhaps buying another cheap phone and at this point the other sales associate (also a 5 on the scale) produced a Samsung A11, seemingly out of thin air. Only $200, twice the storage, and a better camera than my old one. The screen wasn't cracked, either. Josh told me that I only owed $84 my old phone, and we pondered the situation. Josh didn't push me and when I decided to go for it, he went above and beyond getting me set up with the new phone. He did everything but transfer my files (because I needed an app for that on my old one, and it refused to download, as usual). He told me what to do later, though, and I was able to easily transfer the important files and apps. Josh and the other employee were friendly and cheerful and showed no reluctance to help this old lady. It took a long time but that is because Verizon offices are co-located with disruptions in space-time. It's a well-known problem, but this time I enjoyed my visit to the vortex. My new cheap phone is so much better than my old one in every regard. I am happy with my decision and grateful for Josh's help....

Don’t go to this store! I’ll say it again, DO NOT GO TO THIS STORE!!!!! I’ve been dealing with a fraudulent charge made by Fernando, who works at this store, for MONTHS!!! Here’s what happened: I went to get my broken phone fixed. Was told that to use the insurance it would be $200. I didn’t have that. (I’m a single mom with low income.) He said I could just switch it out for a new phone for a $15 charge. I was fine with that. Everything seemed good. Few days later I had a mysterious $371.35 charge on my bank account. I went back into the store to talk to Fernando about it. He acted like we had a understanding and I knew about the charge. I didn’t. I never signed anything was never told it would cost me $371.35. Totally swindled me. I called customer service to deal with it. They said it was fraud and instructed me to dispute the charge with my bank. So I did. Then the charge showed up on my bill from Verizon. I called again and again and again and again and had it “taken care of” but yet, it’s still on my account. (This isn’t even the entire story. I can’t even put it all into words their is so much) Its literally a nightmare. Basically, They tell you what you wanna hear and just do whatever they want. It’s still a huge problem that hasn’t been resolved. I’m beyond upset with Verizon and Fernando!!! I’m ready to take this to small claims court. I would drop Verizon all together but it’s the only carrier that gets service at my house. This is the most annoying issue and I can’t get it fixed!! DONT GO TO...