Round Table Pizza — Restaurant in Scotts Valley

I take time to reflect on my experiences over time in order to prevent writing in frustration or without considering the perspective of employees of the service industry.

The TL;DR version goes like this: Over the last month or 2 I've ordered the same pizza 5 times. They have gotten the order wrong 4 times, but when confronted they try to make it right. 3 stars is fair because the food is good and the staff is cooperative when they error. But I don't understand what's so difficult about putting the correct toppings on a pizza when the toppings appear on the receipt and presumably get communicated to the staff.

Full Version (if anyone is interested):

I order a specialty pizza - The Italian Garlic Supreme - and I tend to get it delivered because I'm originally from a small town that didn't have any restaurants with delivery services, so having food brought to my door is still a novelty.

The pizza usually arrives without the green onions, a topping that is included standard with this pizza. The first time this happened I let it go. I figured, "meh, probably training someone, whatever". The second time I order it - a week later - Same issue. I called them up to let them know this happened twice now and they offered me a discount on the pie. Cool. Third time...same issue except while ordering I ask if they have the green onions and get verbal confirmation that they'll make it on the pie. When the pizza arrived without them I called again and they offered to send the driver back out with the onions in a plastic cup. I thought that was kind, but it was already 9pm, I hadn't eaten since breakfast, I had to work the next day, and I didn't want to wait up and let my pizza get cold, so I declined and was offered a free pizza next time I ordered. I accepted.

Fast forward: I try to redeem my free pizza and its a different manager who is suspicious and doesn't understand why that would happen, and treats me like I'm trying to pull something because the previous manager didn't leave a note like she said she would, but they give me the free pizza and it's perfect! Yum!

Most recently: I think I have it figured out. I ask for EXTRA Green Onions. That's right! if they don't put their standard topping on their own pizza I'll draw their attention to it! Didn't work. Pizza arrived tonight without green onions. I'm starting to feel like they're screwing with me. I call back and admittedly was a bit rude - They asked me if I could hold and I was like "No!" - and was offered a free pizza next time, but after my last experienced I declined and they gave me this one free.

I'm not trying to be unreasonable, but I know what I want. And according to their MENU I should be able to have it. Further, when you're spending $30 on a pizza you want to get what you want.

Overall, the food is good and the people are friendly, but getting what you order is not easy. And if you can, pick up is better. When you order delivery they say 45 minutes to an hour, but in my experience its usually a little over an hour and the pizza is...

What happened to Round Table Pizza? We asked the "Manager" who took our order if they had basil and she said "YES" our pizza came and it looked odd I thought where's the basil? Thinking it must be under everything! The manager thought we said "BACON" we were so hungry that we didn't notice all those little squares were bacon we assumed it was pepperoni? We ate one slice each before I questioned what it was? Anyway instead of apologizing the Manager proceeded to ARGUE with us for 10 minutes when we were telling her we said basil... She insisted we said BACON which doesn't even sound like basil! Near closing time we didn't want another pizza! We had taken all the little pieces of bacon off! We were very unhappy because we don't eat bacon by the time we were done arguing she asked us what we wanted we just wanted to leave and asked if we could just get a coupon for a free pizza next visit! She agreed and said ok let me get that for you! She came back with a 20% off coupon! WOW! We can get that online! Needless to say this female Manager is not only the most UNFRIENDLY manager ive ever met, she's the rudest and most argumentative manager I ever met! She does NOT have good customer services skills nor does she know what it means to be a good manager! We spent 50.00 for a large pizza and two beers! That's not exactly cheep! So they can keep their 20% off coupon because we will NOT be eating there again! This location just lost...

Read whole review. TLDR The Scott's Valley location acquired the Felton locations phone number.

We got a coupon in the mail today and called to order a 1 topping large pizza. We have had the number saved for the FELTON location for over 30 years. Now Scott's Valley has acquired that number. We found this out when going in to the Felton Round Table to pick up the pizza we ordered with the intent of using one of the coupons. When we found out our pizza was in Scott's Valley, we were going to go get it. That was not a problem. The problem came when we called to find out if they will accept the coupon and they refused. We pointed out they will have a pizza that will not be picked up or paid for if they do not accept the coupon. They would not accept it and said they had the number for 9 months. We'll he have had the number saved as "Felton Round Table" since they got thay number. Before that person on the phone was probably even born. We saved Felton's new number and are now waiting for our pizza from the Felton location, with the coupon in hand. The Scott's Valley location even said other people have been upset. The SV owner REALLY made a poor business decision. My children are 4th generation locals. We will never buy from the SV location again. They are losing more money by not accepting the coupon. Their loss,...