Got Legs Furniture & Décor — Attraction in Scottsdale

I recently purchased a teak desk made in Denmark at Got Legs. Found on offer up, the desk was priced at $150 - however, upon entering the store & making an inquiry, I was informed the desk was priced at $180. “No problem” I thought, “proceeds go towards furniture for the less fortunate” so I was happy to pay the larger sum.

After expressing interest in the desk, I was urged to pay upfront before pulling the piece of furniture out of the corner; the salesman wanted to be certain I would purchase the desk before doing any work to drag it from behind the various pieces of furniture it was buried behind. Again, wasn’t an issue, I understand it may be frustrating to pull something form back of the house only for a customer to back out of a deal.

As I was paying, the women at the desk receives a phone call. “Got legs, how can I help you?” She asks. “can you hear me?” The women on the other end of the line asks. Frustrated, the women at the desk says “do NOT call again” & hangs up on the potential customer, & proceeds to rant about how “this is a business” & complains about people calling & asking questions frequently. It appears she was in a bad mood that day, & I sympathize with the customer on the other end of the line.

I return to the salesmen, & hes pulling the desk from the corner. He tells me I should take the desk apart rather than moving it as a single piece, so as to not damage it. Initially I’m unsure, but I figure he’s the expert on furniture & taking it apart seems simple. We begin the process, & he explains to me what I should do. About halfway through disassembly, he removes one of the legs prematurely, ripping the wooden threads from the desk top. After initially blaming it on me, he soon realizes this happened as a result of an oversight in his part, & begins to half-heartedly apologize, stating “what a shame” & “this really sucks”.

We decide the best plan of action is to leave the damaged piece with him over night, so that he can glue it back together. I take the remaining pieces home, return the next day, & head home with the final piece. Upon assembly, I realize the damaged piece has been glued improperly. After about 2 hours of DIY work of my own, I assemble the desk.

Not once did the salesmen apologize or take responsibility. He used terms like “we” throughout the interaction, insinuating that I was partly at fault. I went to got legs to buy furniture, not sign up for a $200 DIY, & made the mistake of trusting the expert. I was not offered a refund, or even a discount. I understand it’s a non-profit, but there are very expensive items in the store, & as such they should realize customers expect a high level of service.

In retrospect, I could’ve gone to Walmart for a (larger) self-assembled desk for roughly the same price if not cheaper. I’m satisfied with the product, however I was incredibly frustrated after witnessing the salesmen break the desk right in front of me after I had just paid in full for it. I probably should’ve just moved it as one whole piece. 2/5. If you want something small, shop here. For larger items, consider more professional...

Great prices and staff friendly and helpful! I found a lovely vintage sewing box there that was exactly what I was looking for.

In the interest of full disclosure, after reading a critical review below, I'm a freelance web designer who has done work for Jim, but I do mean it about the sewing box. I saw it while I was doing some work for the store, and I was genuinely pleased with it and the price. I really needed something to help organize my supplies, and I liked the vintage look this piece. It just happened to be similar in design to a 1950s dresser and desk set I already owned, probably similar age. Solid wood furniture can be very expensive and hard to find these days in any form, and Jim was only asking $30 for this sewing box. It had a few scratches and nicks, but that's not unusual for a vintage piece, and signs of use fit well with the shabby chic/cottagecore aesthetic that I like.

Jim is also telling the truth about his business model. The furniture in the store is donated. Many pieces were originally donated to the parent organization, Bridging AZ Furniture Bank, but some of the pieces they receive are too big for the apartments they need to furnish. Got Legs sells the larger pieces and others that won't suit the apartments, and they use the profits to purchase smaller pieces that are better suited to apartments. The sale of one large piece of furniture can fund the purchase of...

BUYER BEWARE. Unscrupulous business practices! We got the “bait & switch”. Went to buy two chairs from Jim at Got Legs, which he advertised for $110 total. When we arrived, he switched and said “Oh no, the chairs are $110 each. Sorry if the ad was misleading”. That’s complete BS. His Facebook Marketplace listing was very clear. Plus, over two days I messaged, texted and spoke to Jim multiple times about coming to get the chairs. Never once did he seek to clarify or confirm that the price listed was “each vs. total”. That’s bad business! I even pulled his posting up to show him while in the store. He immediately went to his computer and deleted the posting and tried to blame someone else. How sh*tty! No integrity whatsoever! However, because my wife and I were already there, I offered to meet him in the middle on price. Jim and his ‘helper’ became indignant. I mean rude! So I told him what he could do with his chairs. I’ll NEVER shop there again. And, I will counsel everyone I can of my poor experience and advise the same. Integrity and customer service mean something! Honor your prices or stop doing...