So I took my sister in for some painting since she had never been there before…painting experience was great… The problem is when I received 2 texts messages (myself) on the same day saying that MY piece was finished! (My sister received her own message)

With the next day being Christmas Eve I waited until the middle of next week to go pick up. I arrived and the young lady at first found my sisters piece , but was having problems finding mine. (Went to the back several times and looked through bags) I then stated that I had a Christmas tree to which she pointed me in the window area asking if I recognized my tree. I stated there was 1 in particular that looked like mine and she went and picked up the base and looked at the bottom and it had someone else’s name on it.. So she then went to the back again, and came back to the register and said, “oh sorry yours is still in the kiln!” I informed her of my texts and her reply was “I’m sorry it will be ready Monday!” I informed the young lady I cannot return in a few days due to the fact that I drove 30 mins SPECIFICALLY to pick up the items I was told were ready! And she then stated , we can hold them for you, sorry! I left…and then text the person that I received the messages from that I would appreciate that next time you send messages stating a piece is ready that please truly have the pieces ready. I receive a text later to call a number and a few days later I received a message saying please return a call. I work M-F and don’t exactly have the time, nor do I want to spend the precious few moments I have on my break to be able to deal with what I am presuming is excuses for my misplaced item. I return another week after I am told it was to be ready, to have another young lady not be able to locate my piece when I arrive. I then inform her that I believed there was a specific tree in the window that could be mine with someone else’s name on it. I also informed her I was told last time that my piece was still in the kiln! So she looks up receipts in the computer for the person that their name is in the tree and in fact there is NO CHRISTMAS TREE ORDER DONE BY THAT PERSON!!!! So this has to be MY TREE!!!!!!!!! So why is it that the first young lady couldn’t have done what she did to see this? And why did the first young lady LIE ABOUT MY TREE STILL BEING IN THE KILN!!!!!!!! If you misplaced it BE HONEST!!!! So I made 2 round trip HOUR LONG trips to finally return home with MY TREE….and having some other persons name on it!!!!!!! Mistakes I agree happen….but blatantly lying to a customers face is something I will not support!! So now I have to find someone who can help me fix my tree and remove the other persons name….and NO I don’t care to return any calls or texts or return to that establishment! Basically I got a sorry about it…and it’s my problem now….sad because my children and I are not the best “artists”, but we do it for fun…