Four Winds Casino South Bend — Attraction in South Bend

Unfortunate. On a weekend getaway from Indianapolis, we purchased a hotel stay and uber ride to visit the casino on a Friday night. I was able to quickly 4x my money (max bet slots) but unfortunately for the casino, I wasn't able to give it all back.

My husband and I started the evening at the bar. Throughout the night, we cashed out 3 checks with the bar- not once were we asked to prove ID when providing the credit card payment.

Towards the end of service, we ordered another round of premium beverages. As I sat at the bar awaiting my drink, the male bartender accosted a female cocktail server. We all recognize this bartender "type"- belittling, demeaning, disrespectful, superiority complex.. so I didn't think much of the behavior. However, I looked at her, stunned, and as a woman of color, I felt very uncomfortable.

Husband (white) left the bar to use the restroom, so I offered my card for payment. Again, this is our 4th check of the night. The bartender asks for my ID and, of course, I asked why as we had not been asked before. Hot take- a policy isn't a policy unless practiced impartially and consistently. I provided my ID and informed the bartender, my husband didn't have to prove his identity and I didn't appreciate the way he treated his teammate in front of me, the customer. He took my credit card, without apology (using it to tap on the monitor which is terrible for your POS investment) and gave me my check. I wrote a small note on the business copy to management regarding his behavior. I never displayed any hostility, never raised my voice, nor did I convey any disrespect, to anyone.

We returned to the bar for last call. We were ignored and the beverage manager, Riley, came out to inform us we would not be served due to "conflict". Stunned again, I asked Riley why he didn't question us, the customer, if there was a conflict. I told him the only conflict was the unprofessionalism and apparent sexist and/or racist attitude his bartender displayed with his teammate which extended to me, the customer. I walked away and found a casino manager through security.

The casino manager seemed to empathize and I hope an investigation into the refusal of service became a teaching opportunity, but I never received my final drink.

I understand it's difficult to find employees. However, the lack of training is the burden of the business. Good luck- we won't...

The casino itself is beautifully designed, with a modern and sleek aesthetic that creates a luxurious ambiance. The layout is well thought out, making it easy to navigate and find your favorite games. Speaking of games, the variety and selection at Four Winds Casino are truly impressive. Whether you're a fan of slots, table games, or poker, there is something for everyone here. The machines are well-maintained and offer a wide range of betting options, ensuring that both casual players and high rollers can find their perfect fit.

What truly sets Four Winds Casino apart, however, is the exceptional customer service. The staff members are attentive, friendly, and always ready to assist with any questions or concerns. They go above and beyond to make sure you have a memorable experience, whether it's by offering a complimentary drink or providing recommendations on the best games to play. It's evident that the employees genuinely care about their guests' satisfaction, and that level of dedication is truly commendable.

Another highlight of my visit was the dining options at Four Winds Casino. The variety of restaurants available cater to all tastes and preferences. From upscale steakhouses to casual eateries, there is something to satisfy every craving. I had the pleasure of dining at one of their fine dining establishments, and the food was absolutely exquisite. The flavors were expertly crafted, and the presentation was top-notch. It was truly a culinary delight.

In addition to the gaming and dining experiences, Four Winds Casino also offers a range of entertainment options. From live music performances to special events, there is always something happening to keep guests entertained. The casino also boasts a beautiful hotel, allowing visitors to extend their stay and fully immerse themselves in the Four Winds experience.

Overall, my time at Four Winds Casino in South Bend, Indiana, was nothing short of exceptional. The combination of a stunning facility, a wide selection of games, outstanding customer service, and delectable dining options make it a must-visit destination for anyone looking for a memorable casino experience. I cannot recommend Four Winds Casino enough and cannot wait to return for another...

I wouldn’t recommend Four Winds Casino in South Bend, Indiana, to my worst enemy after the infuriating experience my family and I had. We drove two hours—five of us total, including three family members—to meet two friends who live nearby, excited for a night out. What we got instead was a masterclass in terrible customer service and absurd policies. We decided to eat at their buffet, and since we were paying separately (three checks for our group of seven), we figured it’d be no big deal. Wrong. They hit us with an outrageous policy: if we sat together, they’d slap a mandatory 20% gratuity on the total of all three checks. That’s $50 a person—for a buffet! Are you kidding me? We’re serving ourselves, and they want to charge us like it’s fine dining with white-glove service. The place was a ghost town—literally empty—and yet they refused to let us sit together without this insane fee. When we asked to be seated separately to avoid the charge, they scattered us across the restaurant like we were contagious, even though there wasn’t another soul in sight. When I questioned the hostess about this nonsense, she yelled at me, saying, “It means you need to calm down!”—all because I was asking a simple question. We were treated so rudely from the start, it was unbelievable. We tried reasoning with the supervisor, but she was a brick wall—rude, dismissive, and hid behind a smug “I don’t make the rules” excuse. Fine, we thought, let’s escalate it. So we tracked down the casino manager, Dean, hoping for some common sense. Nope. He was a pompous jerk who couldn’t care less about customer relations. His attitude screamed, “Take it or leave it.” Here’s the kicker: they claimed splitting our group was about “balancing the waitresses’ sections,” but the sections were right next to each other! It wouldn’t have made a lick of difference to let us sit together and have both waitresses handle two tables. It’s not like they were swamped—again, the place was dead. This wasn’t just bad service; it was a deliberate middle finger to basic hospitality. Seven paying customers, a two-hour drive, and they treated us like an inconvenience—from the hostile hostess to the arrogant manager, Dean. Save your money and your sanity—go...