Unfortunate. On a weekend getaway from Indianapolis, we purchased a hotel stay and uber ride to visit the casino on a Friday night. I was able to quickly 4x my money (max bet slots) but unfortunately for the casino, I wasn't able to give it all back.

My husband and I started the evening at the bar. Throughout the night, we cashed out 3 checks with the bar- not once were we asked to prove ID when providing the credit card payment.

Towards the end of service, we ordered another round of premium beverages. As I sat at the bar awaiting my drink, the male bartender accosted a female cocktail server. We all recognize this bartender "type"- belittling, demeaning, disrespectful, superiority complex.. so I didn't think much of the behavior. However, I looked at her, stunned, and as a woman of color, I felt very uncomfortable.

Husband (white) left the bar to use the restroom, so I offered my card for payment. Again, this is our 4th check of the night. The bartender asks for my ID and, of course, I asked why as we had not been asked before. Hot take- a policy isn't a policy unless practiced impartially and consistently. I provided my ID and informed the bartender, my husband didn't have to prove his identity and I didn't appreciate the way he treated his teammate in front of me, the customer. He took my credit card, without apology (using it to tap on the monitor which is terrible for your POS investment) and gave me my check. I wrote a small note on the business copy to management regarding his behavior. I never displayed any hostility, never raised my voice, nor did I convey any disrespect, to anyone.

We returned to the bar for last call. We were ignored and the beverage manager, Riley, came out to inform us we would not be served due to "conflict". Stunned again, I asked Riley why he didn't question us, the customer, if there was a conflict. I told him the only conflict was the unprofessionalism and apparent sexist and/or racist attitude his bartender displayed with his teammate which extended to me, the customer. I walked away and found a casino manager through security.

The casino manager seemed to empathize and I hope an investigation into the refusal of service became a teaching opportunity, but I never received my final drink.

I understand it's difficult to find employees. However, the lack of training is the burden of the business. Good luck- we won't recommend or return.