Gerzen's Jewelry & Repair LLC — Attraction in Springfield

I am quite displeased with my experience at Gerzen's. There is no doubt that John, the owner, is friendly and knowledgeable. Both my fiance and I were astounded at his ability to rattle off the most obscure facts. It was very impressive and a huge reason of why were decided to business with him.

I turned in an engagement ring to be sized down and my fiance was needing some engraving on a pocket watch. We were told it would be about a week (or sooner) turn around for both items. Anxious to get my ring back, I called a week later to check on the status. The ring was finished, but the pocket watch was not.

After a few hours, I noticed the stone on my ring was shaking considerably in the setting, but the store was closed already. I returned my ring the next day the store open to have the prongs tightened. I was told "my stone wasn't going any where, but that he would take a look and give me a call when it was ready."

After two weeks of not hearing back, I finally called and was told my ring was ready. I asked about the pocket watch my fiance had dropped off and it was also ready. We never received any calls from Gerzen's, who knows how long our items had been ready.

Upon reviewing my ring after pick-up, I've found that the stone still rattles when I shake it, the prongs still get caught on items because they are not fully touching the stone, the setting appears to be comprimised, and there is a deep scratch in the band of the ring.

It's not same ring I dropped off. I mean, it is, the same ring, but there are so many new problems that it doesn't feel like it. It fits great, but I will be taking my ring to another jeweler to get it...

I am new to the area. Didn’t know which jewelry store to choose for two sterling silver watch band repairs and a silver watch cover trim replaced.

This store stood out for two reasons: close to where my doctor appointment was today, and it’s glowing reviews on Google!

So, so glad to have dropped by Gerzens Jewelry and Repair store. I was greeted by a friendly and gracious gentleman who made me feel right at home. I showed him my antique sterling watch that had a broken silver filigree band, and another newer silver watch that had an interchangeable leather band that I did not know how to attach.

Expecting to be given a number and a day to return for my watch repair, imagine my surprise when this nice man told me that he’d just finished his lunch and had time to repair both watches if I didn’t mind waiting a bit. Of course I was glad to wait.

A few minutes later, to the tune of just a very small fee, I was out the door and on my way with two perfect watches I’d been wanting to wear for a long time. Like having new jewelry. I’d not been able to wear the antique sterling one since it had arrived broken, a year ago!

This store now has a customer for life. I couldn’t imagine going...

I dropped my new engagement ring off Monday December 20th right when they opened to get resized. They quoted me that it will probably be done on Wednesday the 22nd so they could get orders done for the holiday. They called me the next morning (21st) saying it was ready to pick up! I was elated, for one that I didn't have to wait until Wednesday, and two that it wasn't going to have to wait any longer to get my ring back. I didn't get quotes from anywhere else because of previous reviews for how speedy this store was. I am very pleased with the work they did. If I need anything else I will definitely be back to...