Sakura Japanese Sushi Bar & Grill — Restaurant in Springfield

I’ve been a customer for years and have always been very pleased with their food and service, until tonight. After the waitress set down my daughter’s bowl of miso soup, she started to set mine down. Somehow, she lost her grip, the bowl slipped, and the entire bowl flipped upside down. The soup was all over me and the table, the bowl resting upside down on the table. She was quick to react with napkins, trying to clean it up, asking if I was okay and if I was burnt. Luckily, I was not burnt, the soup was lukewarm. But my pants were wet across my thighs and I had wet patches on my sweater and jacket. She again asked if I was okay as she gave me a towel. I assured her that I wasn’t burnt and she walked away to get another bowl of soup. She brought back a fresh bowl, apologized again, and went to help another table. I realize accidents happen and I appreciated her quick reactions with napkins and towels. The meal was great as always. I truly enjoy their sushi, it’s tasty and always fresh. The problem wasn’t the food, it was the service. After she spilled the bowl of soup on me, no manager or supervisor came by our table to check on things. And then my bill caught me off guard. After glancing at it, I realized they’d removed the two sodas and my soup..$6??? No other discounts or comps, despite me wearing my soup. I’ve never asked for a free meal, but I felt more was deserved in this case. I had planned on shopping in Spfd after dinner, but now I needed to change my clothes. I was wet and it was cold outside. When I went to pay my bill, my waitress was there and I inquired about a discount on my bill. (Which was approx $35). She turned to a woman at the register and asked about a discount and was told, “Doesn’t she realize I already took off her soup and the sodas?” I then stepped up to her and pointed to my wet clothes and indicated I had no problems paying for my daughter’s meal, but I should be comped for my meal. She huffed and removed the cheaper of my two sushi rolls and handed me the bill. I paid the $27 total and left. I’m disheartened with this experience. I understand accidents happen and I’m not angry about that. But my meal wasn’t costly. It should’ve been free since I walked out wearing my soup. Sakura, do better when things...

We really like trying new places and love Japanese food so thought we would give this place a try. To start off, the smell inside the restaurant was off putting. Like a combination of old fish and a bathroom. The dining area was cold and they had several space heaters running. The service was prompt and the waitress very polite. We ordered the calamari appetizer and a combination of 3 choices. We chose teriyaki chicken, beef bulgogi and teriyaki salmon.

The calamari was over cooked and the pieces of calamari inside the tempura were very small. The tempura coating itself was delicious. When the main course came it looked disappointing from the beginning. There was an upcharge for fried rice and the portion was very small. There was also an upcharge for the beef bulgogi but that was the best thing on the plate. The chicken was very thin and rated like dry, freezer chicken with some teriyaki sauce pored on top. The salmon was also over cooked and was very fishy. I suspect it may have been old. The side of fruit they serve should simply be left off of the plate. The menu says a side of fruit. It consisted of a single grape, a small orange slice and a small cube of cantaloupe. The fruit itself was good but it’s hard to call that a side.

We did not have any rolls so I cannot comment on those. On the plus side, the bathrooms were clean but they smelled better than the dining area.

I am typically very easy to please when it comes to dining out but this was a big disappointment. First impressions are everything and we won’t be returning or recommending this eatery when there are so many...

Just get rolls skip the rest. I've been here a couple of times and I'll typically get a roll or two, sashimi and a drink. The fish is pretty good. The service has always been good. Unfortunately, this last time I got yakisoba and tonkatsu which on their menu is "Don katsu" for some reason. These are pretty basic Japanese dishes. Anyhow, yakisoba is a pretty easy to make street food in Japan, the sauce consists of soy sauce, worcestershire sauce, oyster sauce, ketchup and sugar. You mix that in with some noodles, cabbage, sliced carrots, a protein and top it maybe with benishoga (red ginger) and some sliced green onion and you're done. This isn't that. I'm pretty sure they use a kikkoman stir-fry sauce which is more like a gravy. You dont get that sweet tangy umami flavor youre looking for. Adding that much onion and mushroom is an obvious play to not waste inventory but it doesnt add anything to the dish. As far as the tonkatsu, that is deep fried panko coated pork cutlet served with tonkatsu sauce which is also extremely easy to make. Their version is like a breaded bacon chip. Two thirds of it is bread. This should be at minimum three forths pork. The sauce is also noticeably watered down. I assume these issues are due to cost cutting efforts and that is a shame for a place that has...