The Review Shoppe Consignment/resale Boutique — Attraction in Springfield

I have been in The Review Shoppe more than once and decided after my experience today I would write a review. The layout of the store is good, with designers individually identified by hanging signs. I like the fact they organize by color within the size, this helps me focus on "my colors". However, the customer service is lacking. Today I entered the store and there was a sign that said "No Public Restrooms". Based on my experience, that usually means no one just off the street can come in and use the restroom, only customers. Not the case! I browsed and then needed to use the ladies room. In the past, I have used the restroom at the store with no problem. Today, the "gate" to the restroom said "Employees Only" and "No Public Restroom". I then approached a sales lady and asked if I could use the restroom as I was a customer. She said "No, we don't have public restrooms. If you need a restroom, the closest one is the Wash House. We have problems with our plumbing, it's really yicky." Ok, so customers can't use the restroom, so does that mean employees have to go to The Wash House as well? The Wash House is a laundry mat adjacent to the store. I then decided to leave and pay for my item that I had selected from a rack "All Items $5". When I went to pay my bill was over $10. I questioned the sales lady, who didn't even greet me when i approached the counter or offer any other type of conversation. She just rung me up and told me my total. When I questioned her about the price she said "Oh, we combined racks and just haven't changed the sign yet." I paid, as it was still a good deal. She provided me my change and immediately looked down to begin her work again. I stood there for a second thinking she was preparing a receipt for me. She then looked up and said "Is there something I can help you with?" I said, "Yes, do I get a receipt?" She said "No, we don't give receipts." Odd. . i thought all businesses gave receipts whether you pay cash or credit, I had paid in cash. I know I have received a receipt in teh past when I paid with my card. I then turned to leave and as I'm walking out the door she said she could "make me a receipt." I said "No thank you" and left the store. I have had encounters with this lady in the past and she was just as rude and unwelcoming as the last time. This was it for me. I will not be darkening the doors of this store again. If they can't have better customer service and get their bathrooms fixed for PAYING customers,...

The shop is very nice and has great product. What I wasn't happy with though was when I went to go pick up my purse from layaway, they increased the price by $85, because they forgot to charge me tax. I feel like they should of ate the $85 dollars since I had already paid what I thought was the official ending price. In fact this is how that happned, not professional in my opinion, before I walked out the door, after I had paid, they told me that I owed $85 more was a little over the top. Especially since she stated that they had been doing this for over 30 years and knew what they were doing. Well, I guess they really didn't know what they were doing. Very frustrating, especially when you have budgeted what you had been told was the final price. I will not be shopping there again. In fact my friend had 4 items to buy and she put them all back after she heard the way they handled my experience. Not professional people, customer is always right,...

When I entered the store, I was greeted with a glance from the woman at the register. The clothing items seemed overpriced for being used. I realize some of the items were good brands, but you don’t expect to see clothing priced so high for being worn. I had read some reviews before going in and expected to find really clean items, which I did, except for the shoes. They were very worn and marked too high for what they were. Most of the clothing seemed very dated as well, which surprised me again from reading owner responses to reviews that they accepted newer styles only. I did find a dress I liked and purchased it for $20. I didn’t get a receipt and the woman at the register hardly said a word to me while I checked out. I can, and do, find items of equal and better quality for lower prices at...